FAQs & Troubleshooting
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250 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How to identify your Operating System (OS).
- 3Install the built-in drivers (For Windows 8 and Windows 10)
- 4How do I clear Machine Error 46?
- 5ControlCenter3 displays a blank screen at startup (Windows)
- 6How do I load paper?
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Scan and save a document in PDF format (Scan to File)
- 9What is MFL-Pro Suite Software?
- 10How do I clear the message "PAPER JAM" from the display?
- 11I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 12Why can't I print when an ink cartridge is empty?
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14What driver package format is supported by my Linux distribution?
- 15I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 16The printer status is Offline or Paused.
- 17I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 18Can I use voice mail on the same line as my Brother machine?
- 19One or more of my colors are not printing (blank). What can I do?
- 20Can I print from or scan to Android™ Smartphone?
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22When I print, the pages are smudged with ink. What should I do?
- 23When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 24I cannot print from my computer via USB.
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 28Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 29Can I print a report that will show all of my Speed Dial and Group numbers?
- 30I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 31When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 32How do I replace the Ink Cartridge?
- 33Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 34I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
- 35Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 36"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39The edge of glossy paper is smudged.
- 40When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 41Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 42I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 43When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 44Improve poor print quality.
- 45Can I confirm that the FAX was sent correctly?
- 46I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 47I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 48How do I clear the message "INK EMPTY" from the display?
- 49The LCD displays an error code (number). What does it mean?
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)