FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Pre-Required Procedures (Linux)
- 3Download a file from the "Downloads" section and save it to Windows 8 computer.
- 4Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 5Can I use voice mail on the same line as my Brother machine?
- 6I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 7I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 10I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 11Change the printer driver settings (Windows/macOS)
- 12I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 13How can I improve poor print quality?
- 14Functions supported in the Windows 7 built-in drivers
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17Can I print from or scan to Android™ Smartphone?
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 20I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 21How to identify your Operating System (OS).
- 22The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 23When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 24Where is the USB port on the machine? I can't find it on the back of the unit.
- 25Can I reduce the size of a received fax on this machine?
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27Scan and save a document in PDF format (Scan to File)
- 28I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 29Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 30I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 31I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 32I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 33I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 34When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 35What is Distinctive Ring and how do I program it?
- 36What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 37Why doesn't the machine answer when receiving a call?
- 38What driver package format is supported by my Linux distribution?
- 39Does NC-2200w work with Windows Vista?
- 40One or more of my colors are not printing (blank). What can I do?
- 41I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 42I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Delete print jobs from the print queue.
- 45Install the built-in drivers (For Windows 8 and Windows 10)
- 46Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 47How do I clear Machine Error 46?
- 48I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 49Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 50I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.