FAQs & Troubleshooting
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276 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How can I improve poor print quality?
- 3One or more of my colors are not printing (blank). What can I do?
- 4What driver package format is supported by my Linux distribution?
- 5How do I make a copy on my Brother machine?
- 6Why can't I print when an ink cartridge is empty?
- 7Scan multiple pages into one file instead of each scan being saved as a separate file.
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9Scan and save a document in PDF format (Scan to File)
- 10Can I use voice mail on the same line as my Brother machine?
- 11I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13Change the printer driver settings (Windows/macOS)
- 14Install the built-in drivers (For Windows 8 and Windows 10)
- 15I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 16Does NC-2200w work with Windows Vista?
- 17I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 18I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 19When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 20Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 21I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 22Delete print jobs from the print queue.
- 23The edge of glossy paper is smudged.
- 24I'm using MagicJack and am having problems sending or receiving faxes.
- 25I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 26I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 27Can I confirm that the FAX was sent correctly?
- 28Can I reduce the size of a received fax on this machine?
- 29I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 30Why does the message "No Response/Busy" appear on my Transmission Verification Report?
- 31Can I print from or scan to Android™ Smartphone?
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 33When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 34I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 35I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 36I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 37I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 38When I print, the pages are smudged with ink. What should I do?
- 39How do I clean the Scanner to improve the copy or fax quality?
- 40I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 41I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 42While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 43I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 44Check the firmware version.
- 45How to identify your Operating System (OS).
- 46The printer status is Offline or Paused.
- 47Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 48Functions supported in the Windows 7 built-in drivers
- 49Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 50Check the IP addresses of your PC and the Brother machine