FAQs & Troubleshooting
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116 Results
- 1How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 2Switch between the wired network and Wi-Fi® network/Bluetooth® connection
- 3Using the CommTool (for Windows)
- 4How do I connect the printer via Bluetooth®/Wi-Fi®/wired network?
- 5How to install the Windows driver via Wi-Fi®/ wired network
- 6The left or right side of the label is not printed correctly.
- 7How to load the Ribbon
- 8How to connect the printer to your computer
- 9How to load the Media
- 10The label is skipped when printing.
- 11How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 12The label wraps around the platen roller when using the cutter.
- 13My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 14How to update the firmware
- 15How to adjust the cut position (For Windows)
- 16The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 17How to add a new stock from the Seagull driver
- 18Enable or disable Bluetooth Low Energy (BLE)
- 19How to set the Direct Thermal or Thermal Transfer Print Methods
- 20The time on the printer is incorrect.
- 21The printed label is wrinkled.
- 22How to transfer the print programs or templates using FBPL commands
- 23Printing is not possible.
- 24How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 25How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 26When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 27The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 28BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 29The printing position of small label is incorrect.
- 30I cannot connect my machine to the wireless network.
- 31Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 32The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 33How to change the printer code page
- 34How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 35(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 36How do I reset Wi-Fi® setting?
- 37When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 38I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 39How to reset the printer settings by directly operating the printer
- 40How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 41The print quality is poor.
- 42The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 43How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 44How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 45How to update firmware to all printers on the same subnet at the same time
- 46Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 47How to install the Windows driver via Bluetooth®
- 48How to skip the AUTO.BAS program only one time by directly operating the printer
- 49How to execute the printer configuration (Self-test) to debug
- 50How to calibrate the Gap/Black Mark Sensor by directly operating the printer