FAQs & Troubleshooting
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109 Results
- 1How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 2How to connect the printer to your computer
- 3How do I connect the printer via Bluetooth®/Wi-Fi®/wired network?
- 4Using the CommTool (for Windows)
- 5I cannot install the Windows driver.
- 6Switch between the wired network and Wi-Fi® network/Bluetooth® connection
- 7Enable or disable Bluetooth Low Energy (BLE)
- 8How to transfer the print programs or templates using FBPL commands
- 9How to install the Windows driver via Wi-Fi®/ wired network
- 10How to load the Media
- 11How to execute the printer configuration (Self-test) to debug
- 12How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 13How to add a new stock from the Seagull driver
- 14How to load the Ribbon
- 15How to update the firmware
- 16How do I reset Wi-Fi® setting?
- 17The printing position of small label is incorrect.
- 18My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 19I cannot connect my machine to the wireless network.
- 20The printed label is wrinkled.
- 21How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 22How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 23How to update firmware to all printers on the same subnet at the same time
- 24How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 25The left or right side of the label is not printed correctly.
- 26How to open the Devices and Printers window
- 27When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 28How to install the Windows driver via Bluetooth®
- 29The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 30How to reset the printer settings by directly operating the printer
- 31How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 32Printing is not possible.
- 33How to adjust the cut position (For Windows)
- 34How to set the Direct Thermal or Thermal Transfer Print Methods
- 35The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 36How do I clean / maintain my printer?
- 37How to identify your Operating System (OS) for Windows or Mac
- 38I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 39Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 40How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 41The label wraps around the platen roller when using the cutter.
- 42When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 43The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 44How to skip the AUTO.BAS program only one time by directly operating the printer
- 45How to clean the Print Head
- 46How to configure your printer by web browser
- 47How do I uninstall the printer driver?
- 48How to clean the Platen Roller
- 49BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 50Some parts of the label are not printed. (P-touch Editor 5.x for Windows)