FAQs & Troubleshooting
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110 Results
- 1How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 2How do I connect the printer via Bluetooth®/Wi-Fi®/wired network?
- 3Using the CommTool (for Windows)
- 4The printing position of small label is incorrect.
- 5Enable or disable Bluetooth Low Energy (BLE)
- 6How to connect the printer to your computer
- 7How to transfer the print programs or templates using FBPL commands
- 8Switch between the wired network and Wi-Fi® network/Bluetooth® connection
- 9The left or right side of the label is not printed correctly.
- 10How to load the Media
- 11I cannot install the Windows driver.
- 12The label is skipped when printing.
- 13How to install the Windows driver via Wi-Fi®/ wired network
- 14How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 15How to reset the printer settings by directly operating the printer
- 16I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 17My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 18How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 19How to add a new stock from the Seagull driver
- 20How do I reset Wi-Fi® setting?
- 21How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 22The time on the printer is incorrect.
- 23The label wraps around the platen roller when using the cutter.
- 24The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 25How to skip the AUTO.BAS program only one time by directly operating the printer
- 26How do I uninstall the printer driver?
- 27BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 28Memory full error occurred.
- 29The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 30I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 31When I print a long label or many labels continuously, printing stops suddenly before finishing.
- 32When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 33How to install the Windows driver via Bluetooth®
- 34How to execute the printer configuration (Self-test) to debug
- 35How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 36How to clean the Print Head
- 37How to change the printer code page
- 38How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 39How to update the firmware
- 40How to open the Devices and Printers window
- 41Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 42How to clean the Platen Roller
- 43The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 44How do I clean / maintain my printer?
- 45Where can I find the printer's network settings, such as IP address?
- 46How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 47The power indicator does not light.
- 48How to load the Media/Ribbon
- 49The printed label is wrinkled.
- 50How to load the Ribbon