FAQs & Troubleshooting
![]() |
Popular |
115 Results
- 1How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 2The printing position of small label is incorrect.
- 3How to load the Media
- 4Using the CommTool (for Windows)
- 5The left or right side of the label is not printed correctly.
- 6How to connect the printer to your computer
- 7The label is skipped when printing.
- 8How to install the Windows driver via Wi-Fi®/ wired network
- 9How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 10How do I connect the printer via Bluetooth®/Wi-Fi®/wired network?
- 11How to set the Direct Thermal or Thermal Transfer Print Methods
- 12How to add a new stock from the Seagull driver
- 13How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 14My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 15How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 16How to adjust the cut position (For Windows)
- 17Enable or disable Bluetooth Low Energy (BLE)
- 18I cannot install the Windows driver.
- 19How to load the Ribbon
- 20The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 21The printed label is wrinkled.
- 22The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 23How to update the firmware
- 24How to transfer the print programs or templates using FBPL commands
- 25The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 26BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 27How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 28How to get Bluetooth MAC Address with the CommTool (for Windows)
- 29The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 30How to skip the AUTO.BAS program only one time by directly operating the printer
- 31How to execute the printer configuration (Self-test) to debug
- 32How to update firmware to all printers on the same subnet at the same time
- 33How do I connect the printer and my mobile device via Bluetooth®?
- 34How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 35How do I reset Wi-Fi® setting?
- 36How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 37The print quality is poor.
- 38How to install the Windows driver via Bluetooth®
- 39When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 40How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 41I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 42Printing the printer configuration (Self-test)
- 43How to change the speed and density in BarTender
- 44(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 45The time on the printer is incorrect.
- 46How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 47Printing is not possible.
- 48I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 49How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 50(Video) How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)