FAQs & Troubleshooting
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115 Results
- 1How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 2The left or right side of the label is not printed correctly.
- 3How to load the Media
- 4Enable or disable Bluetooth Low Energy (BLE)
- 5Using the CommTool (for Windows)
- 6How to connect the printer to your computer
- 7The printing position of small label is incorrect.
- 8How do I connect the printer via Bluetooth®/Wi-Fi®/wired network?
- 9The label is skipped when printing.
- 10How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 11I cannot install the Windows driver.
- 12How to add a new stock from the Seagull driver
- 13How to install the Windows driver via Wi-Fi®/ wired network
- 14How to set the Direct Thermal or Thermal Transfer Print Methods
- 15How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 16How to adjust the cut position (For Windows)
- 17The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 18How to update the firmware
- 19How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 20The time on the printer is incorrect.
- 21How to load the Ribbon
- 22The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 23My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 24The printed label is wrinkled.
- 25How to update firmware to all printers on the same subnet at the same time
- 26Printing is not possible.
- 27The label wraps around the platen roller when using the cutter.
- 28The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 29How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 30How to transfer the print programs or templates using FBPL commands
- 31How to skip the AUTO.BAS program only one time by directly operating the printer
- 32How do I reset Wi-Fi® setting?
- 33How to install the Windows driver via Bluetooth®
- 34How to execute the printer configuration (Self-test) to debug
- 35How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 36How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 37How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 38How to change the printer code page
- 39How to get Bluetooth MAC Address with the CommTool (for Windows)
- 40I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 41I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 42How to reset the printer settings by directly operating the printer
- 43How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 44The print quality is poor.
- 45Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 46What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 47How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 48The power indicator does not light.
- 49When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 50How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)