FAQs & Troubleshooting
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116 Results
- 1How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 2Enable or disable Bluetooth Low Energy (BLE)
- 3How do I connect the printer via Bluetooth®/Wi-Fi®/wired network?
- 4Switch between the wired network and Wi-Fi® network/Bluetooth® connection
- 5Using the CommTool (for Windows)
- 6How to connect the printer to your computer
- 7The left or right side of the label is not printed correctly.
- 8The printing position of small label is incorrect.
- 9How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 10How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 11How to install the Windows driver via Wi-Fi®/ wired network
- 12How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 13How to load the Media
- 14My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 15How to install the Windows driver via Bluetooth®
- 16How to add a new stock from the Seagull driver
- 17How to transfer the print programs or templates using FBPL commands
- 18How do I reset Wi-Fi® setting?
- 19How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 20How to adjust the cut position (For Windows)
- 21I cannot install the Windows driver.
- 22The label wraps around the platen roller when using the cutter.
- 23How to load the Ribbon
- 24The label is skipped when printing.
- 25How to set the Direct Thermal or Thermal Transfer Print Methods
- 26The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 27The printed label is wrinkled.
- 28How to update firmware to all printers on the same subnet at the same time
- 29I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 30The power indicator does not light.
- 31How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 32I cannot connect my machine to the wireless network.
- 33The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 34How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 35How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 36(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 37BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 38The time on the printer is incorrect.
- 39The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 40How to skip the AUTO.BAS program only one time by directly operating the printer
- 41How to execute the printer configuration (Self-test) to debug
- 42How to reset the printer settings by directly operating the printer
- 43The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 44How to open the Devices and Printers window
- 45The print quality is poor.
- 46How to install Brother software on a computer not connected to the Internet
- 47When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 48Printing the printer configuration (Self-test)
- 49Where can I find the printer's network settings, such as IP address?
- 50How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)