FAQs & Troubleshooting
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110 Results
- 1Using the CommTool (for Windows)
- 2How to load the Media
- 3How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 4The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 5How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 6The printing position of small label is incorrect.
- 7How to load the Ribbon
- 8How to set the Direct Thermal or Thermal Transfer Print Methods
- 9My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 10How to execute the printer configuration (Self-test) to debug
- 11How to connect the printer to your computer
- 12The label is skipped when printing.
- 13How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 14The left or right side of the label is not printed correctly.
- 15When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 16How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 17How to update the firmware
- 18How to install the Windows driver via Wi-Fi®/ wired network
- 19The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 20The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 21Printing the printer configuration (Self-test)
- 22BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 23The time on the printer is incorrect.
- 24The label wraps around the platen roller when using the cutter.
- 25I cannot install the Windows driver.
- 26How do I reset Wi-Fi® setting?
- 27I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 28The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 29How to skip the AUTO.BAS program only one time by directly operating the printer
- 30(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 31I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 32Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 33How to change the speed and density in BarTender
- 34How to reset the printer settings by directly operating the printer
- 35How to update firmware to all printers on the same subnet at the same time
- 36Printing is not possible.
- 37How to adjust the cut position (For Windows)
- 38How to install the Windows driver via Wi-Fi®/ wired network
- 39How to add a new stock from the Seagull driver
- 40How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 41Memory full error occurred.
- 42I cannot connect my machine to the wireless network.
- 43How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 44How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 45How to change the printer code page
- 46How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 47How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 48How to adjust the printout position
- 49How do I clean / maintain my printer?
- 50How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)