FAQs & Troubleshooting
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109 Results
- 1The printing position of small label is incorrect.
- 2How to connect the printer to your computer
- 3How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 4Printing the printer configuration (Self-test)
- 5How to install the Windows driver via Wi-Fi®/ wired network
- 6The left or right side of the label is not printed correctly.
- 7How to change the speed and density in BarTender
- 8The label wraps around the platen roller when using the cutter.
- 9The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 10How to load the Media
- 11How to adjust the cut position (For Windows)
- 12How to set the Direct Thermal or Thermal Transfer Print Methods
- 13How to install the Windows driver via Wi-Fi®/ wired network
- 14The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 15How to add a new stock from the Seagull driver
- 16How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 17When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 18Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 19The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 20How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 21How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 22How to load the Ribbon
- 23How to update firmware to all printers on the same subnet at the same time
- 24How to transfer the print programs or templates using FBPL commands
- 25BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 26Using the CommTool (for Windows)
- 27The label is skipped when printing.
- 28How to clean the Platen Roller
- 29How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 30I cannot install the Windows driver.
- 31The time on the printer is incorrect.
- 32My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 33The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 34The printed label is wrinkled.
- 35How to skip the AUTO.BAS program only one time by directly operating the printer
- 36How to change the printer code page
- 37How to update the firmware
- 38How to open the Devices and Printers window
- 39Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 40The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 41How do I reset Wi-Fi® setting?
- 42How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 43How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 44I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 45I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 46How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 47Memory full error occurred.
- 48How to reset the printer settings by directly operating the printer
- 49What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 50The print quality is poor.