FAQs & Troubleshooting
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109 Results
- 1How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 2How to load the Media
- 3The printing position of small label is incorrect.
- 4How to connect the printer to your computer
- 5How to set the Direct Thermal or Thermal Transfer Print Methods
- 6How to install the Windows driver via Wi-Fi®/ wired network
- 7How to transfer the print programs or templates using FBPL commands
- 8How to add a new stock from the Seagull driver
- 9How to load the Ribbon
- 10The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 11How to reset the printer settings by directly operating the printer
- 12How to install the Windows driver via Wi-Fi®/ wired network
- 13How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 14How to skip the AUTO.BAS program only one time by directly operating the printer
- 15How do I reset Wi-Fi® setting?
- 16How to adjust the cut position (For Windows)
- 17The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 18How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 19How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 20I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 21The label is skipped when printing.
- 22The left or right side of the label is not printed correctly.
- 23I cannot connect my machine to the wireless network.
- 24The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 25How to execute the printer configuration (Self-test) to debug
- 26Using the CommTool (for Windows)
- 27I cannot install the Windows driver.
- 28When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 29How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 30How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 31How to update the firmware
- 32The label wraps around the platen roller when using the cutter.
- 33How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 34Printing is not possible.
- 35Printed barcodes cannot be read.
- 36BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 37What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 38The time on the printer is incorrect.
- 39My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 40How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 41When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 42How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 43Memory full error occurred.
- 44Printing the printer configuration (Self-test)
- 45How to adjust the tear position in BarTender
- 46The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 47How do I uninstall the printer driver?
- 48How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 49How to change the printer code page
- 50How to update firmware to all printers on the same subnet at the same time