FAQs & Troubleshooting
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110 Results
- 1How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 2The printing position of small label is incorrect.
- 3How to load the Media
- 4How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 5I cannot install the Windows driver.
- 6How to connect the printer to your computer
- 7How to update the firmware
- 8(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 9BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 10The left or right side of the label is not printed correctly.
- 11How to set the Direct Thermal or Thermal Transfer Print Methods
- 12The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 13How to load the Ribbon
- 14Using the CommTool (for Windows)
- 15The label is skipped when printing.
- 16How to change the speed and density in BarTender
- 17Printing is not possible.
- 18How to install the Windows driver via Wi-Fi®/ wired network
- 19The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 20How to reset the printer settings by directly operating the printer
- 21How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 22The time on the printer is incorrect.
- 23The label wraps around the platen roller when using the cutter.
- 24My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 25How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 26How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 27How to update firmware to all printers on the same subnet at the same time
- 28I cannot connect my machine to the wireless network.
- 29What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 30How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 31How to adjust the cut position (For Windows)
- 32How to add a new stock from the Seagull driver
- 33How to open the Devices and Printers window
- 34I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 35Memory full error occurred.
- 36Where can I find the printer's network settings, such as IP address?
- 37How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 38When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 39The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 40The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 41How to execute the printer configuration (Self-test) to debug
- 42How to change the printer code page
- 43How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 44How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 45Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 46How to clean the Platen Roller
- 47How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 48The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 49How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 50When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)