FAQs & Troubleshooting
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189 Results
- 1The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 2The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 3How do I install/change the RD roll?
- 4How to set the Platen Roller
- 5What Android™ mobile application can I use?
- 6My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 7I cannot connect my printer to a Windows 11 computer via USB.
- 8Where can I find my Brother printer's serial number?
- 9What iOS mobile application can I use?
- 10(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 11How to set the Head Unit
- 12What methods can I use to configure wireless settings?
- 13When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 14Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 15Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 16(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 17How do I uninstall the printer driver?
- 18Which interface can I use?
- 19How to identify your Operating System (OS) for Windows or Mac
- 20(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 21I cannot print after updating the firmware or font data.
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 24How do I transfer label templates with P-touch Transfer Express?
- 25How to replace the coin cell battery
- 26I can no longer print from my computer via Bluetooth® even though I was able to print previously.
- 27Use Remote Update to download files to your printer from an FTP server
- 28The Printer Setting Tool does not start.
- 29How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 30How do I disable broadcasting the printer to AirPrint-compatible devices?
- 31How do I connect the printer to my computer via Wi-Fi® using an access point?
- 32I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 33(Video) When I print many continuous labels, part of the label data is printed twice.
- 34When I print many continuous labels, part of the label data is printed twice.
- 35How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 36How to delete the registry information and files related to the printer driver
- 37How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 38When I print a long label or many labels continuously, printing suddenly stops.
- 39How do I connect the printer to my computer via wired LAN (Ethernet)? (for Windows)
- 40(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 41When I install my label printer’s driver, the computer’s CPU usage is 100% (Windows Server)
- 42The print result does not improve even if I adjust the print density.
- 43How to set the Cutter
- 44How to set the Peeler
- 45Creating a label with GIMP (Linux®)
- 46The barcode on a printed PDF file cannot be read.
- 47I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 48How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 49How to use the Paper Size Setup (for Windows)
- 50When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
