FAQs & Troubleshooting
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188 Results
- 1Which interface can I use?
- 2The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 3How do I install/change the RD roll?
- 4Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 5(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6How do I transfer label or slip templates?
- 7My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 8How to set the Cutter
- 9Printing is not possible. (USB connection)
- 10What iOS mobile application can I use?
- 11Use Remote Update to download files to your printer from an FTP server
- 12The Printer Setting Tool does not start.
- 13How to set the Platen Roller
- 14What methods can I use to configure wireless settings?
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 17How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 18When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 19Use Remote Update to download files to your printer from a USB flash drive
- 20What Android™ mobile application can I use?
- 21Using the Device Settings (for Windows)
- 22How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 23I cannot connect my printer to a Windows 11 computer via USB.
- 24P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 25I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 26How to delete the registry information and files related to the printer driver
- 27When I install my label printer’s driver, the computer’s CPU usage is 100% (Windows Server)
- 28The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 29I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 30Installing the software
- 31The paper settings specified from the server computer are not reflected on the client computer.
- 32How do I transfer label templates with P-touch Transfer Express?
- 33How to replace the coin cell battery
- 34(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 35Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 36The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 37(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 38(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 39I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 40I cannot print after updating the firmware or font data.
- 41How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 42How do I reset network setting?
- 43What is the default User ID and Password for BRAdmin Light or Professional?
- 44Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 45Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 46Installing a CA certificate
- 47How to install Brother software on a computer not connected to the Internet
- 48How to open the Devices and Printers window
- 49How do I switch to and use the mass storage mode?
- 50I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)