FAQs & Troubleshooting
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162 Results
- 1Where can I find my Brother printer's serial number?
- 2How do I transfer label or slip templates?
- 3How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 4"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 5How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6I cannot print after updating the firmware or font data.
- 7Which interface can I use?
- 8Using the Communication settings (for Windows)
- 9How to set the Cutter
- 10(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 11When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 12P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 13The Printer Setting Tool does not start.
- 14How do I install/change the RD roll?
- 15How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 16How to set the Peeler
- 17I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 18How do I connect the printer to my computer via wired LAN (Ethernet)? (for Windows)
- 19What Android™ mobile application can I use?
- 20Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 21(Video) When I print many continuous labels, part of the label data is printed twice.
- 22How do I reset network setting?
- 23How to delete the registry information and files related to the printer driver
- 24How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 25How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 26Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 27A security warning appears when accessing Web Based Management via HTTPS.
- 28My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 29I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 30I cannot access the CUPS Web Interface (http://localhost:631) in Ubuntu. (Linux®)
- 31Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 32Installing a CA certificate
- 33How to install Brother software on a computer not connected to the Internet
- 34How to identify the printer's firmware version
- 35The media cannot be fed to the beginning of a label.
- 36How do I uninstall the printer driver?
- 37(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 38How can I reset the printer?
- 39When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 40How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 41Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 42Install BRAdmin Professional 3
- 43How to set the Head Unit
- 44How to set the Platen Roller
- 45I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 46How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 47Installing the software (for Windows)
- 48The paper settings specified from the server computer are not reflected on the client computer.
- 49What do the indicator lights mean?
- 50What is the default User ID and Password for BRAdmin Light or Professional?