FAQs & Troubleshooting
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137 Results
- 1Which interface can I use?
- 2How do I transfer label or slip templates?
- 3Where can I find my Brother printer's serial number?
- 4How to set the Cutter
- 5How do I install/change the RD roll?
- 6How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 7Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 8How to delete the registry information and files related to the printer driver
- 9How to set the Head Unit
- 10What Android™ mobile application can I use?
- 11Printing is not possible. (USB connection)
- 12My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 15How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 16How to set the Platen Roller
- 17How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 18The print result does not improve even if I adjust the print density.
- 19Print free-length labels with the set length (Linux®)
- 20How do I uninstall the printer driver?
- 21How to set the Peeler
- 22I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 23What kinds of software or functions are available for this printer?
- 24How do I transfer label templates with P-touch Transfer Express?
- 25My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 26When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 27How to install Brother software on a computer not connected to the Internet
- 28How to use the Paper Size Setup (for Windows)
- 29How to open the Devices and Printers window
- 30How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 31Using the Device Settings (for Windows)
- 32How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 33Installing the software (for Windows)
- 34How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 35What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 36How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 37The power button does not light up.
- 38I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 39How to identify your Operating System (OS) for Windows or Mac
- 40How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 41I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 42I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 43When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 44A security warning appears when accessing Web Based Management via HTTPS.
- 45The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 46When I print many continuous labels, part of the label data is printed twice.
- 47How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 48How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 49What is the Label List? (P-touch Editor 5.x for Windows)
- 50How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
