FAQs & Troubleshooting
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149 Results
- 1Which interface can I use?
- 2How do I transfer label or slip templates?
- 3How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 4How to set the Platen Roller
- 5How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6How to set the Head Unit
- 7Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 8How to set the Cutter
- 9Where can I find my Brother printer's serial number?
- 10When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 11My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13What Android™ mobile application can I use?
- 14I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 15Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 16How do I transfer label templates with P-touch Transfer Express?
- 17The power button does not light up.
- 18How do I install/change the RD roll?
- 19I cannot print after updating the firmware or font data.
- 20Installing the software (for Windows)
- 21My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 22Printing is not possible. (USB connection)
- 23When I print a long label or many labels continuously, printing suddenly stops.
- 24How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 25Using the Device Settings (for Windows)
- 26A security warning appears when accessing Web Based Management via HTTPS.
- 27How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 28How to identify your Operating System (OS) for Windows or Mac
- 29How to install Brother software on a computer not connected to the Internet
- 30How to use the Paper Size Setup (for Windows)
- 31How do I uninstall the printer driver?
- 32What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 33When I print many continuous labels, part of the label data is printed twice.
- 34How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 35The print result does not improve even if I adjust the print density.
- 36The Printer Setting Tool does not start.
- 37Print free-length labels with the set length (Linux®)
- 38Installing the LPR driver and CUPS wrapper driver (Linux®)
- 39How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 40How to delete the registry information and files related to the printer driver
- 41What is the Label List? (P-touch Editor 5.x for Windows)
- 42When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 43(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 44I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 45When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 46How to set the Peeler
- 47P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 48I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 49Can I set a different media width when using an OpenOffice template? (Linux®)
- 50How to open the Devices and Printers window