FAQs & Troubleshooting
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116 Results
- 1How do I install/change the RD roll?
- 2Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5How do I transfer label or slip templates?
- 6Where can I find my Brother printer's serial number?
- 7How do I clean my machine?
- 8What Android™ mobile application can I use?
- 9How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 10How do I reset network setting?
- 11Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 12How to open the Devices and Printers window
- 13How to identify your Operating System (OS) for Windows or Mac
- 14How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 15I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 16How do I transfer label templates with P-touch Transfer Express?
- 17Adding a custom media size for continuous tape (Linux®)
- 18How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 19How to identify the printer's firmware version
- 20How do I uninstall the printer driver?
- 21My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 22How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 23How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 24I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 25When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 26Using Web Based Management
- 27The paper settings specified from the server computer are not reflected on the client computer.
- 28The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 29How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 30Can I directly operate my printer from a self-developed application software and print a label?
- 31When I print many continuous labels, part of the label data is printed twice.
- 32How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 33How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 34How to share your printer in Windows 7 in a network-shared environment.
- 35Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 36My format is reset to default once my label has been printed when running the Excel Add-In. (P-touch Editor 5.x for Windows)
- 37I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 38The driver installation finished successfully but I cannot print. (Linux®)
- 39P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 40How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 41I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 42Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 43What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 44The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 45How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 46How do I transfer templates or other data from the computer to the printer?
- 47Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 48I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 49I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 50"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?