FAQs & Troubleshooting
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140 Results
- 1How do I install/change the RD roll?
- 2Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 3Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 4How do I transfer label or slip templates?
- 5How do I reset network setting?
- 6What Android™ mobile application can I use?
- 7How do I transfer label templates with P-touch Transfer Express?
- 8My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 9When printing using the RD roll, the print is out of alignment.
- 10(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 11Where can I find my Brother printer's serial number?
- 12I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 13What iOS mobile application can I use?
- 14Using the Communication settings (for Windows)
- 15How to identify the printer's firmware version
- 16How to delete the registry information and files related to the printer driver
- 17How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Printing is not possible. (USB connection)
- 20How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 21How do I uninstall the printer driver?
- 22I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 23When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 24The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 25How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 26How to install the rechargeable Li-ion battery
- 27How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 28How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 29How do I connect the printer to my computer via Wi-Fi®?
- 30The media cannot be fed to the beginning of a label.
- 31The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 32Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 33I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 34P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 35Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 36Using the Device Settings (for Windows)
- 37Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 38How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 39How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 40How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 41How do I transfer templates or other data from the computer to the printer?
- 42I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 43How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 44How to open the Devices and Printers window
- 45"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 46Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 47The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 48How do I clean my machine?
- 49How to identify your Operating System (OS) for Windows or Mac
- 50My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)