FAQs & Troubleshooting
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182 Results
- 1Where can I find my Brother printer's serial number?
- 2The layout is incorrect when I print labels with P-touch Editor 5.x for Mac.
- 3How to uninstall the printer driver and software
- 4Where can I download the latest P-touch Editor for Mac?
- 5How can I reset the printer?
- 6I cannot install the printer driver.
- 7What Android™ mobile application can I use?
- 8How to identify your Operating System (OS) for Windows or Mac
- 9I cannot print.
- 10I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 11How do I transfer label or slip templates?
- 12What is the P-touch Address Book and how can I use it?
- 13My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 142-color Printing is not possible.
- 15I cannot print and get an error message "Monochrome media is installed." (P-touch Editor for Windows)
- 16I cannot install the printer driver and P-touch Editor 5.x. P-touch Editor Lite is open.
- 17What are the cleaning sheets for? When do I use them?
- 18I cannot print and get an error message "Black/Red media is installed." (P-touch Editor for Windows)
- 19How do I install/change the label roll?
- 20Can I print out the printer settings?
- 21Using the Device Settings (for Windows)
- 22How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 23How to create a label containing a bar code/QR code (P-touch Editor 5.2 or later for Mac)
- 24How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 25Installing the software
- 26Poor print quality when printing on narrow labels. (iPrint&Label)
- 27Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 28P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 29How to install Brother software on a computer not connected to the Internet
- 30When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 31How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 32The power turns off automatically.
- 33I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 34How do I transfer label templates with P-touch Transfer Express?
- 35What is the default User ID and Password for BRAdmin Light or Professional?
- 36I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application."
- 37How to open the Devices and Printers window
- 38Labels are jammed in the machine or are not ejected correctly after printing.
- 39Where can I download Brother iPrint&Label? (iPrint&Label)
- 40What do the indicator lights mean?
- 41When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 42I got an error while installing the printer driver. (Linux®)
- 43How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 44Using the Printer Setting Tool (for Windows)
- 45Printed barcodes cannot be read.
- 46How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 47How to delete the registry information and files related to the printer driver
- 48How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 49What is the Label List? (P-touch Editor 5.x for Windows)
- 50How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
