FAQs & Troubleshooting
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188 Results
- 1Where can I find my Brother printer's serial number?
- 2Where can I download the latest P-touch Editor for Mac?
- 3The layout is incorrect when I print labels with P-touch Editor 5.x for Mac.
- 4How to uninstall the printer driver and software
- 5What Android™ mobile application can I use?
- 6I cannot install the printer driver.
- 7How to identify your Operating System (OS) for Windows or Mac
- 82-color Printing is not possible.
- 9How can I reset the printer?
- 10How do I transfer label or slip templates?
- 11I cannot print and get an error message "Black/Red media is installed." (P-touch Editor for Windows)
- 12Installing the software
- 13Using the Device Settings (for Windows)
- 14I cannot print.
- 15Printing is not possible. (USB connection)
- 16Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 17(Video) 2-color Printing is not possible.
- 18What is the P-touch Address Book and how can I use it?
- 19When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 20How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 21How do I install/change the label roll?
- 22P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 23I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 24How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 25How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 26What are the cleaning sheets for? When do I use them?
- 27How to create a label containing a bar code/QR code (P-touch Editor 5.2 or later for Mac)
- 28My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 29How to install Brother software on a computer not connected to the Internet
- 30(Video) Small characters or thin lines are printed faintly.
- 31Using the Printer Setting Tool (for Windows)
- 32How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 33I cannot print and get an error message "Monochrome media is installed." (P-touch Editor for Windows)
- 34Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 35How to delete the registry information and files related to the printer driver
- 36Can I print out the printer settings?
- 37How to identify the printer's firmware version
- 38How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 39I got an error while installing the printer driver. (Linux®)
- 40I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 41How to open the Devices and Printers window
- 42How do I connect the printer to my computer using a USB cable?
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Poor print quality when printing on narrow labels. (iPrint&Label)
- 45I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 46How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 47I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application."
- 48When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 49How do I transfer label templates with P-touch Transfer Express?
- 50I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)