FAQs & Troubleshooting
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204 Results
- 1I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 2(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 3How do I transfer label or slip templates?
- 4What is the default User ID and Password for BRAdmin Light or Professional?
- 5The Status LED lamp on the printer is flashing in red.
- 6What iOS mobile application can I use?
- 7What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 8Printing is not possible. (USB connection)
- 9Where can I download the latest P-touch Editor for Mac?
- 10Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 11Where can I find my Brother printer's serial number?
- 12The paper settings specified from the server computer are not reflected on the client computer.
- 13How do I transfer label templates with P-touch Transfer Express?
- 14My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 15How do I install the software from the CD-ROM? (for Mac)
- 16How do I install the software from the CD-ROM? (for Windows)
- 17What Android™ mobile application can I use?
- 18Are all DK labels and tapes compatible with iPrint&Label? (iPrint&Label)
- 19Where can I download Brother iPrint&Label? (iPrint&Label)
- 20Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 21While installing the P-touch application I got an error message: RegOpenKeyEx error!:5. What should I do?
- 22The printer does not print.
- 23P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 24How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 25I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 26When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28How to identify the printer's firmware version
- 29Poor print quality when printing on narrow labels. (iPrint&Label)
- 30If I receive a telephone call or text message during printing, can I continue to print? (iPrint&Label)
- 31Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 32Can I use the app with my iPad? (iPrint&Label)
- 33How can I install the printer driver only? (for Windows)
- 34How to identify your Operating System (OS) for Windows or Mac
- 35How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 36How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 37The power button does not light up.
- 38How do I install/change the label roll?
- 39How do I uninstall the printer driver?
- 40What are the cleaning sheets for? When do I use them?
- 41Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 42How to open the Devices and Printers window
- 43What is the compatible barcode protocol? (iPrint&Label)
- 44I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 45How to delete the registry information and files related to the printer driver
- 46Which interface cable can I use?
- 47When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 48Can I change the barcode protocol inside the templates? (iPrint&Label)
- 49How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 50Why are there a greater number of label templates when a device is on-line versus off-line? (iPrint&Label)