FAQs & Troubleshooting
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73 Results
- 1I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 2My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 3How do I install/change the label roll?
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 6How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 7Where can I find my Brother printer's serial number?
- 8How to identify your Operating System (OS) for Windows or Mac
- 9How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 10P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 11How to delete the registry information and files related to the printer driver
- 12How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 13How do I uninstall the printer driver?
- 14Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 15The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 16Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 17How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 18The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 19I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 20I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 21How to open the Devices and Printers window
- 22"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 23The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 24Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 25I connected multiple printers of the same model to one computer but can only print from one of them.
- 26How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 27What is the Label List? (P-touch Editor 5.x for Windows)
- 28How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 29When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 30How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 31How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 32Entering the Product ID is required when I try to download the VM-100. How can I find the Product ID?
- 33How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 34How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 35Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 36How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 37The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 38What is "Tree" icon shown in some layout styles for? (P-touch Address Book)
- 39How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 40How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 41What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 42How do I import Microsoft Outlook contacts information into the P-touch Address Book?
- 43How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 44The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 45How to use the Numbering function (P-touch Editor 5.x for Windows)
- 46I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 47The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 48How can I change the visitor information form of the Self Check in Mode?
- 49How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 50How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
