FAQs & Troubleshooting
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214 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2How do I reset network setting?
- 3(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 4How do I install/change the label roll?
- 5Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 6How to print a label using AirPrint (For Mac)
- 7Where can I find my Brother printer's serial number?
- 8How can I connect my printer wirelessly?
- 9I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 10I cannot connect my printer to a Windows 11 computer via USB.
- 11I cannot connect my printer to the wireless network with WPS when using WPA3.
- 12How do I connect the printer to my mobile device via Bluetooth®?
- 13How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 14What iOS mobile application can I use?
- 15I cannot connect my printer and print via Bluetooth® on macOS 12.
- 16How to identify your Operating System (OS) for Windows or Mac
- 17How do I transfer label or slip templates?
- 18When printing 4" (101.6 mm) wide shipping labels using applications other than P-touch Editor, two label size options appear. What size should I select?
- 19How do I connect my computer to the printer using the Wireless Direct mode?
- 20How do I connect the printer to my computer via wired LAN (Ethernet)? (for Windows)
- 21Installing the software
- 22Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 23Are all DK labels and tapes compatible with iPrint&Label? (iPrint&Label)
- 24When printing with AirPrint, the roll size loaded into the printer does not match the size displayed in the paper size selection screen.
- 25What Android™ mobile application can I use?
- 26Using the Printer Setting Tool (for Windows)
- 27How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 28(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 29When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 30Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 31How do I connect the printer to my computer via wired LAN (Ethernet)? (for Mac)
- 32Using the Printer Setting Tool (for Mac)
- 33How do I connect the printer to my computer via Wi-Fi® using an access point?
- 34How do I transfer label templates with P-touch Transfer Express?
- 35What do the indicator lights mean?
- 36How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 37What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 38Printing is not possible. (USB connection)
- 39How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 40How can I reset the printer?
- 41Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 42I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 43How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 44How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 45How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 46I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 47How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 48Wireless setup: Connect your printer to your computer.
- 49When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 50I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).