FAQs & Troubleshooting
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179 Results
- 1How do I install/change the label roll?
- 2How can I reset the printer?
- 3How do I connect the printer to my computer using a USB cable?
- 4What Android™ mobile application can I use?
- 5Where can I download the latest P-touch Editor for Mac?
- 6Where can I find my Brother printer's serial number?
- 7I cannot print and my printer is identified as an unknown device.
- 8Installing the software
- 9Using the Printer Setting Tool (for Mac)
- 10Printing is not possible. (USB connection)
- 11How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 12How do I uninstall the printer driver?
- 13How to identify your Operating System (OS) for Windows or Mac
- 14(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 15I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 16Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 17What do the indicator lights mean?
- 18How do I clean my printer?
- 19Uninstalling the printer drivers (Linux®)
- 20"No barcodes were detected in the document" is displayed on the computer screen when printing a barcode using the Crop Print function.
- 21I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 22(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 23How do I transfer label or slip templates?
- 24When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 25Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 26When I try to print 4" (101.6 mm) wide shipping labels using applications, the print result is different from the preview image. Some information is cut off from the label.
- 27In the printer driver settings, my options are 4.07" x 6.4" (Shipping label) (103 mm x 164 mm (Shipping label)) and 4.07" (Shipping label) (103 mm (Shipping label)). What label size should I select?
- 28How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 29How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 30Poor print quality when printing on narrow labels. (iPrint&Label)
- 31Where can I download Brother iPrint&Label? (iPrint&Label)
- 32How do I transfer label templates with P-touch Transfer Express?
- 33I cannot install the printer driver and P-touch Editor 5.x. P-touch Editor Lite is open.
- 34My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 35I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application."
- 36How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 37How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 38(Video) When I print a long label or many labels continuously, printing suddenly stops.
- 39How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 40I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 41What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 42The power button does not light up.
- 43My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 44I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 45(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 46(Video) When I print many continuous labels, part of the label data is printed twice.
- 47(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 48How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 49(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 50When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)