FAQs & Troubleshooting
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179 Results
- 1How do I install/change the label roll?
- 2How do I connect the printer to my computer using a USB cable?
- 3What Android™ mobile application can I use?
- 4How can I reset the printer?
- 5Where can I download the latest P-touch Editor for Mac?
- 6Where can I find my Brother printer's serial number?
- 7I cannot print and my printer is identified as an unknown device.
- 8I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 9How do I uninstall the printer driver?
- 10Using the Printer Setting Tool (for Mac)
- 11How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 12Labels are jammed in the machine or are not ejected correctly after printing.
- 13How to identify your Operating System (OS) for Windows or Mac
- 14(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 15How do I transfer label or slip templates?
- 16The power button does not light up.
- 17How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 18How do I clean my printer?
- 19Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 20I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 21If I receive a telephone call or text message during printing, can I continue to print? (iPrint&Label)
- 22The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 23The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 24Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 25(Video) When I print many continuous labels, part of the label data is printed twice.
- 26How do I transfer label templates with P-touch Transfer Express?
- 27I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 28In the printer driver settings, my options are 4.07" x 6.4" (Shipping label) (103 mm x 164 mm (Shipping label)) and 4.07" (Shipping label) (103 mm (Shipping label)). What label size should I select?
- 29(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 30(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 31How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 32Printing is not possible. (USB connection)
- 33Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 34My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 35When printing 4" (101.6 mm) wide shipping labels using applications other than P-touch Editor, two label size options appear. What size should I select?
- 36When I print many continuous labels, part of the label data is printed twice.
- 37How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 38When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 39Information before downloading for Raspbian/Raspbian lite (Linux®)
- 40How to install Brother software on a computer not connected to the Internet
- 41When I try to print 4" (101.6 mm) wide shipping labels using applications, the print result is different from the preview image. Some information is cut off from the label.
- 42(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 43Why does this app ask me to allow the access to "Device internal storage", "Camera" or "Contacts"?
- 44Using the Device Settings (for Windows)
- 45How to identify the printer's firmware version
- 46Poor print quality when printing on narrow labels. (iPrint&Label)
- 47Can I directly operate my printer from a self-developed application software and print a label?
- 48What do the indicator lights mean?
- 49How to delete the registry information and files related to the printer driver
- 50I cannot install the printer driver and P-touch Editor 5.x. P-touch Editor Lite is open.