FAQs & Troubleshooting
![]() |
Popular |
194 Results
- 1Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 2How do I transfer label or slip templates?
- 3I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 4(Video) When I print many continuous labels, part of the label data is printed twice.
- 5(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 6(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 7Creating an Address Label using P-touch Editor (P-touch Editor 3.x for Mac)
- 8Where can I download the latest P-touch Editor for Mac?
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 11Where can I find my Brother printer's serial number?
- 12How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 13Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 14My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 15How do I install/change the DK roll?
- 16I cannot discover the product with the configuration utility.
- 17(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 18I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 19How do I uninstall the printer driver?
- 20(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 21The paper settings specified from the server computer are not reflected on the client computer.
- 22When I try to print a label, it comes out blank. (for Mac)
- 23How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 24Printing is not possible. (USB connection)
- 25Suddenly my print server stopped printing.
- 26How to open the Devices and Printers window
- 27I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 28How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 29When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 30The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 31When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 32Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 33Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 34What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 35How to install the printer driver for serial interface
- 36The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 37I have an occasional printing problem.
- 38How do I print labels with higher quality? (P-touch Editor 5.0 for Mac)
- 39I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 40Uninstalling the printer drivers (Linux®)
- 41How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 42I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 43Can I directly operate my printer from a self-developed application software and print a label?
- 44The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 45The driver downloaded from the website cannot be installed.
- 46A different IP address is assigned every time the product is booted.
- 47How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 48How do I create a Banner Label using DK-2205 or similar? (P-touch Editor 5.x for Windows)
- 49P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 50Share your printer in Windows 7 in a network-shared environment.