FAQs & Troubleshooting
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195 Results
- 1How do I transfer label or slip templates?
- 2Where can I download the latest P-touch Editor for Mac?
- 3Creating an Address Label using P-touch Editor (P-touch Editor 3.x for Mac)
- 4How do I install/change the DK roll?
- 5(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6How do I transfer label templates with P-touch Transfer Express?
- 7I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 8Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 9My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 10(Video) When I print many continuous labels, part of the label data is printed twice.
- 11How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 12Where can I find my Brother printer's serial number?
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Printing is not possible. (USB connection)
- 15I cannot discover the product with the configuration utility.
- 16The "ping" command reports that I can communicate with the PS-9000, but I cannot print.
- 17I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 18How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 19I cannot print on the 103 mm wide label roll via USB using the latest printer driver.
- 20Adding a custom media size for continuous tape / roll (Linux®)
- 21How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 22Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 23When printing multiple labels, I want to cut at the end of the last one. (P-touch Editor 5.2 or earlier for Mac)
- 24When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 25The driver downloaded from the website cannot be installed.
- 26Printing is not possible. (P-touch Editor 5.0 for Mac)
- 27When I print a long label or many labels continuously, printing suddenly stops.
- 28Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 29The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 30Creating a label with OpenOffice (Linux®)
- 31Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 32How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 33I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 34The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 35How do I clean my QL machine?
- 36(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 37How to identify your Operating System (OS) for Windows or Mac
- 38I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 39How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 40How to make labels using "Small Address Labels" (P-touch Editor 5.0 for Mac)
- 41How to make labels using Small Address Label (P-touch Editor 3.2 for Mac)
- 42My printer will not print from the P-touch Address Book software.
- 43Can multiple P-touch printers be connected to PS-9000?
- 44A different IP address is assigned every time the product is booted.
- 45How do I print labels with higher quality? (P-touch Editor 5.0 for Mac)
- 46How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 47(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 48How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 49I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 50I cannot install the printer driver because the installation stops after I connect the printer to my computer.