FAQs & Troubleshooting
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134 Results
- 1What is Brother iPrint&Scan?
- 2Delete print jobs from the print queue.
- 3The printer status is Offline or Paused.
- 4I cannot print using my Brother machine on a wireless network (Windows)
- 5Enable the Brother machine's network interface.
- 6I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 7I cannot print from my computer via USB.
- 8Discover the MAC address of the Brother network card
- 9Jam C Inside
- 10How to identify your Operating System (OS).
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12I cannot find some option in the Printing preferences. (For Windows)
- 13Jam D Duplex
- 14Reset the print server to the default factory settings.
- 15Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 16Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 17I cannot print using my Brother machine on a wireless network (Mac)
- 18I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 19I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 20Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 21Set up your Brother machine on a wireless network.
- 22Jam A Tray 1 / Tray 2 / Tray 3 / Tray 4
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24Jam E Rear
- 25Output Tray Full
- 26Open the Control Panel (For Windows)
- 27Print the Network Configuration Report
- 28Jam F OP Tray
- 29Jam MP Tray
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31Jam B Inside
- 32Replace Parts
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 35Change the printer driver settings (Windows/macOS)
- 36Waste Tank Full
- 37Printable area
- 38What is the recommended paper?
- 39Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 40Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 41Size Error DX
- 42The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 43Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 44Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 45Supported models of Universal Printer Driver for PCL
- 46Print Unable XX
- 47Cover is Open
- 48DX Lever Error
- 49What is the Network Shared printing?
- 50Install the built-in drivers (For Windows 8 and Windows 10)