FAQs & Troubleshooting
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122 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2Paper is Jammed in the Back of the Machine
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Replace the Waste Toner Box
- 5Use Universal Print (Windows)
- 6Replace the Toner Cartridge
- 7Install the Brother Mobile Connect application (for mobile device)
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9Replace the Drum Unit
- 10Adjust color settings by using the custom setting in the printer driver (Windows only)
- 11The printer status is Offline or Paused.
- 12Paper is Jammed in the 2-sided Tray
- 13What is the default password for my Brother machine?
- 14The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 15Wireless setup is requesting a WPS PIN to complete the setup
- 16Toner Low
- 17My Brother machine could not be found over the network when I installed drivers on my computer.
- 18Paper is Jammed Inside the Machine
- 19I cannot print on a wireless (Wi-Fi) network (Windows)
- 20Delete print jobs from the print queue.
- 21Storage Full
- 22What is the default password for my BRAdmin or Web Based Management?
- 23Too Many Trays
- 24Tray 2 Error / Tray 3 Error / Tray 4 Error
- 25Media Type Mismatch or Media Mismatch
- 26Unusable Device
- 27Out of Memory / Print Data Full
- 28Access Web Based Management
- 29No Toner
- 30The color of your printouts is not what you expected
- 31Cannot Print ##
- 32Correct the Color Printing
- 33I cannot print on a wireless (Wi-Fi) network (Mac)
- 34Condensation
- 35Drum !
- 36Cooling Down
- 37Reset the Network Settings to the Factory Settings
- 38Wrong Toner Cartridge
- 39Enable the Brother machine's network interface.
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41What is the recommended paper?
- 42Add your Brother machine with AirPrint (macOS)
- 43I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 44I cannot print full-page photos or images using Email Print.
- 45Cannot print after a Windows 10 update (June 2020)
- 46Change the printer driver settings (Windows)
- 47Toner Error
- 48Print the Network Configuration Report
- 49I cannot print using my Brother machine on a wired network (Windows/macOS)
- 50How to identify your Operating System (OS).