FAQs & Troubleshooting
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122 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2Replace the Toner Cartridge
- 3Replace the Waste Toner Box
- 4Use Universal Print (Windows)
- 5Paper is Jammed in the Back of the Machine
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7The printer status is Offline or Paused.
- 8Replace the Drum Unit
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 11Paper is Jammed Inside the Machine
- 12Wireless setup is requesting a WPS PIN to complete the setup
- 13Toner Low
- 14What is the default password for my Brother machine?
- 15My Brother machine could not be found over the network when I installed drivers on my computer.
- 16Paper is Jammed in the 2-sided Tray
- 17Tray 2 Error / Tray 3 Error / Tray 4 Error
- 18Out of Memory / Print Data Full
- 19Access Web Based Management
- 20Install the Brother Mobile Connect application (for mobile device)
- 21Too Many Trays
- 22Condensation
- 23Adjust color settings by using the custom setting in the printer driver (Windows only)
- 24I cannot print on a wireless (Wi-Fi) network (Windows)
- 25No Toner
- 26What is the default password for my BRAdmin or Web Based Management?
- 27Storage Full
- 28Unusable Device
- 29I cannot print on a wireless (Wi-Fi) network (Mac)
- 30Enable the Brother machine's network interface.
- 31I cannot print full-page photos or images using Email Print.
- 32Media Type Mismatch or Media Mismatch
- 33Reset the Network Settings to the Factory Settings
- 34Add your Brother machine with AirPrint (macOS)
- 35Wrong Toner Cartridge
- 36Delete print jobs from the print queue.
- 37Cannot Print ##
- 38Cannot Detect
- 39Drum !
- 40Can I use non-Brother or third party supplies with the Brother machine?
- 41Correct the Color Printing
- 42The color of your printouts is not what you expected
- 43Print the Network Configuration Report
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45I cannot print using my Brother machine on a wired network (Windows/macOS)
- 46I cannot find some option in the Printing preferences. (For Windows)
- 47Cartridge Error
- 48I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 49How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 50Change the printer driver settings (Windows)