FAQs & Troubleshooting
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122 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Adjust color settings by using the custom setting in the printer driver (Windows only)
- 3Install the Brother Mobile Connect application (for mobile device)
- 4I cannot print on a wireless (Wi-Fi) network (Mac)
- 5Replace the Waste Toner Box
- 6Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 7The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 8My Brother machine could not be found over the network when I installed drivers on my computer.
- 9Paper is Jammed in the 2-sided Tray
- 10Paper is Jammed in the Back of the Machine
- 11Replace the Toner Cartridge
- 12I cannot connect my machine to a Windows 11 computer via USB.
- 13Condensation
- 14What is the default password for my BRAdmin or Web Based Management?
- 15What is the default password for my Brother machine?
- 16What driver package format is supported by my Linux distribution?
- 17I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 18Wrong Toner Cartridge
- 19How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 20Too Many Trays
- 21Change the printer driver settings (Windows)
- 22Tray 2 Error / Tray 3 Error / Tray 4 Error
- 23Cartridge Error
- 24Replace the Drum Unit
- 25My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 26I get a TS error when trying to print on a wireless network.
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 29The driver installation finished successfully but I cannot print. (Linux)
- 30Set up your Brother machine on a wireless network (Windows/macOS)
- 31I cannot print on a wireless (Wi-Fi) network (Windows)
- 32Enable the Brother machine's network interface.
- 33Cannot Print ##
- 34I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 35Cannot Detect
- 36Correct the Color Printing
- 37Unusable Device
- 38Storage Full
- 39Toner smears easily
- 40Cooling Down
- 41Out of Memory / Print Data Full
- 42Print the Network Configuration Report
- 43Reduce Toner Consumption
- 44I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 45Use Universal Print (Windows)
- 46The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 47The printer status is Offline or Paused.
- 48Paper is Jammed Inside the Machine
- 49When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 50I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)