FAQs & Troubleshooting
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124 Results
- 1Use Universal Print (Mac)
- 2My Brother machine could not be found over the network when I installed drivers on my computer.
- 3Use Universal Print (Windows)
- 4Print the Network Configuration Report
- 5Adjust color settings by using the custom setting in the printer driver (Windows only)
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 8Delete print jobs from the print queue.
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10Paper is Jammed Inside the Machine
- 11Change the printer driver settings (Windows)
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13I cannot print using my Brother machine on a wired network (Windows/macOS)
- 14The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 15Cartridge Error
- 16Correct the Color Printing
- 17Replace the Toner Cartridge
- 18Reduce Toner Consumption
- 19How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 20Enable the Brother machine's network interface.
- 21I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 22Toner Low
- 23Reset the Network Settings to the Factory Settings
- 24Install the Brother Mobile Connect application (for mobile device)
- 25The printer status is Offline or Paused.
- 26What is the default password for my Brother machine?
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Discover the MAC address of the Brother network card
- 29Can I use non-Brother or third party supplies with the Brother machine?
- 30I cannot connect my machine to a Windows 11 computer via USB.
- 31Where can I download Brother iPrint&Scan application for Mac?
- 32The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 33Add your Brother machine with AirPrint (macOS)
- 34Wireless setup is requesting a WPS PIN to complete the setup
- 35Wrong Toner Cartridge
- 36I cannot print on a wireless (Wi-Fi) network (Windows)
- 37Condensation
- 38Cannot Detect
- 39What is the default password for my BRAdmin or Web Based Management?
- 40Storage Full
- 41My Brother machine has no power.
- 42Cooling Down
- 43Replace the Waste Toner Box
- 44Paper is Jammed in the 2-sided Tray
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46I cannot print on a wireless (Wi-Fi) network (Mac)
- 47Media Type Mismatch or Media Mismatch
- 48Check the firmware version.
- 49I cannot find some option in the Printing preferences. (For Windows)
- 50How to identify your Operating System (OS).