FAQs & Troubleshooting
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121 Results
- 1Paper is Jammed in the Back of the Machine
- 2Replace the Waste Toner Box
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Replace the Drum Unit
- 5What is the default password for my Brother machine?
- 6My Brother machine could not be found over the network when I installed drivers on my computer.
- 7Replace the Toner Cartridge
- 8The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 9Paper is Jammed Inside the Machine
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Use Universal Print (Windows)
- 12How to identify your Operating System (OS).
- 13Install the Brother Mobile Connect application (for mobile device)
- 14Paper is Jammed in the 2-sided Tray
- 15Too Many Trays
- 16Adjust color settings by using the custom setting in the printer driver (Windows only)
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18Tray 2 Error / Tray 3 Error / Tray 4 Error
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 20I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 21The printer status is Offline or Paused.
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23Media Type Mismatch or Media Mismatch
- 24What is the default password for my BRAdmin or Web Based Management?
- 25Reset the Network Settings to the Factory Settings
- 26Print the Network Configuration Report
- 27Discover the MAC address of the Brother network card
- 28Toner Low
- 29Add your Brother machine with AirPrint (macOS)
- 30Check the remaining ink or toner level (Linux)
- 31Cannot Print ##
- 32Storage Full
- 33What is the recommended paper?
- 34Access Web Based Management
- 35Condensation
- 36Toner Error
- 37The color of your printouts is not what you expected
- 38Out of Memory / Print Data Full
- 39I cannot print on a wireless (Wi-Fi) network (Mac)
- 40The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 41Protect your Brother machine against unauthorised access over the network
- 42No Toner
- 43Enable the Brother machine's network interface.
- 44Delete print jobs from the print queue.
- 45I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 46Correct the Color Printing
- 47Unusable Device
- 48Reduce Toner Consumption
- 49What is the difference between the toner cartridge and the drum unit?
- 50Wrong Toner Cartridge