FAQs & Troubleshooting
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179 Results
- 1The printer status is Offline or Paused.
- 2Load paper in the paper tray
- 3Replace Toner
- 4What is the recommended paper?
- 5My Brother machine could not be found over the network when I installed drivers on my PC.
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7Jam Rear
- 8Jam Inside
- 9Replace Belt
- 10Replace WT Box
- 11I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 12Jam Tray / Jam Tray 1 / Jam Tray 2
- 13Replace Drum
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Clean the drum unit
- 17The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 18Turn the Toner Save Mode on or off.
- 19What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 21Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 22Install extra memory
- 23Replace Laser
- 24I cannot print using my Brother machine on a wireless network (Mac)
- 25How to identify your Operating System (OS).
- 26I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 27Reset the print server to the default factory settings.
- 28What is Brother iPrint&Scan?
- 29Carry out calibration to improve the color density
- 30Jam MP Tray
- 31Jam 2-sided
- 32What driver package format is supported by my Linux distribution?
- 33I cannot print using my Brother machine on a wireless network (Windows)
- 34I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 35Print the Network Configuration Report.
- 36Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 37I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 38Enable the Brother machine's network interface.
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40Adjust color settings by using the custom setting in the printer driver
- 41Replace PF Kit xx
- 42Print both sides of paper or a booklet automatically
- 43Toner Low
- 44Replace Fuser
- 45Set up your Brother machine on a wireless network.
- 46Print on envelopes, labels or thick paper from the MP Tray
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 49Can I print from or scan to Android™ Smartphone?
- 50Condensation