FAQs & Troubleshooting
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129 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Paper Tray
- 2(Video) Paper is Jammed in the Back of the Machine
- 3Use Universal Print (Mac)
- 4(Video) Set up your Brother machine
- 5(Video) Paper is Jammed in the Manual Feed Slot
- 6Cooling Down
- 7(Video) Paper is Jammed in the 2-sided Tray
- 8(Video) Paper is Jammed inside the Machine
- 9Cannot Detect
- 10What is the default password for my BRAdmin or Web Based Management?
- 11Correct the Color Printing
- 12The printer status is Offline or Paused.
- 13Unusable Device
- 14Discover the MAC address of the Brother network card
- 15Condensation
- 16Toner Error
- 17Toner Low
- 18The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 19I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 20I cannot print on a wireless (Wi-Fi) network (Windows)
- 21Delete print jobs from the print queue.
- 22Colored spots at 75 mm (3.0 in.) intervals or at 29 mm (1.1 in.) intervals
- 23I cannot print on a wireless (Wi-Fi) network (Mac)
- 24How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 25The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 26My Brother machine could not be found over the network when I installed drivers on my computer.
- 27How to identify your Operating System (OS).
- 28(Video) Paper is Jammed in the MP tray
- 29When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 30Control Printer Driver settings (only available for Windows)
- 31Reset the Drum Counter
- 32I cannot print from my computer via USB.
- 33What is the default password for my Brother machine?
- 34Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 35A security warning appears when accessing Web Based Management via HTTPS.
- 36Cannot print after a Windows 10 update (June 2020)
- 37To install the printer driver easily using a tool. (Linux)
- 38I cannot print using my Brother machine on a wired network (Windows/macOS)
- 39Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 40Change the printer driver settings (Windows)
- 41No Toner
- 42No Paper Tray1/Tray2/MP Tray
- 43The color of your printouts is not what you expected
- 44Drum !
- 45Out of Memory
- 46Can I use non-Brother or third party supplies with the Brother machine?
- 47Uninstall the Brother Software and Drivers (Windows)
- 48Use Universal Print (Windows)
- 49Set up your Brother machine on a wireless network (Windows/macOS)
- 50I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.