FAQs & Troubleshooting
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115 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2(Video) Paper is Jammed in the Back of the Machine
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4(Video) Paper is Jammed inside the Machine
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Install the Brother Mobile Connect application (for mobile device)
- 7(Video) Paper is Jammed in the Paper Tray
- 8My Brother machine could not be found over the network when I installed drivers on my computer.
- 9What driver package format is supported by my Linux distribution?
- 10(Video) Set up your Brother machine
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 12(Video) Paper is Jammed in the MP tray
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 15Toner Low or Prepare New Toner Cartridge
- 16Drum End Soon
- 17Enable the Brother machine's network interface.
- 18What is the default password for my BRAdmin or Web Based Management?
- 19I cannot find some option in the Printing preferences. (For Windows)
- 20The printer status is Offline or Paused.
- 21I cannot print on a wireless (Wi-Fi) network (Mac)
- 22What is the recommended paper?
- 23Install the optional lower tray
- 24How to identify your Operating System (OS).
- 25Add your Brother machine with AirPrint (macOS)
- 26Check the remaining ink or toner level (Linux)
- 27Delete print jobs from the print queue.
- 28Cannot Print ##
- 29Install the Mailbox.
- 30Wireless setup is requesting a WPS PIN to complete the setup
- 31Drum !
- 32No Toner
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34Change the printer driver settings (Windows)
- 352-sided Disable or 2-sided Disabled
- 36Cannot Detect
- 37How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 38Protect your Brother machine against unauthorised access over the network
- 39I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 40I cannot print using my Brother machine on a wired network (Windows/macOS)
- 41I cannot print on a wireless (Wi-Fi) network (Windows)
- 42After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 43Media Type Mismatch or Media Mismatch
- 44Self-Diagnostic
- 45Can I use non-Brother or third party supplies with the Brother machine?
- 46I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 47Wrong Toner or Wrong Toner Cartridge
- 48Poor fixing
- 49What is the default password for my Brother machine?
- 50Out of Memory