FAQs & Troubleshooting
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117 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2Toner Low or Prepare New Toner Cartridge
- 3(Video) Set up your Brother machine
- 4I cannot print on a wireless (Wi-Fi) network (Mac)
- 5Install the Brother Mobile Connect application (for mobile device)
- 6Toner specks
- 7(Video) Paper is Jammed in the 2-sided Tray
- 8(Video) Paper is Jammed in the Back of the Machine
- 9(Video) Paper is Jammed inside the Machine
- 10My Brother machine could not be found over the network when I installed drivers on my computer.
- 11Protect your Brother machine against unauthorised access over the network
- 12Cannot Detect
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 14I cannot print on a wireless (Wi-Fi) network (Windows)
- 15I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 16I cannot find some option in the Printing preferences. (For Windows)
- 17How to identify your Operating System (OS).
- 18Install the optional lower tray
- 19What driver package format is supported by my Linux distribution?
- 20Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 21(Video) Paper is Jammed in the MP tray
- 22Add your Brother machine with AirPrint (macOS)
- 23I cannot print using my Brother machine on a wired network (Windows/macOS)
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 252-sided Disable or 2-sided Disabled
- 26(Video) Paper is Jammed in the Paper Tray
- 27What is the default password for my Brother machine?
- 28I cannot print full-page photos or images using Email Print.
- 29I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 32The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 33Media Type Mismatch or Media Mismatch
- 34Enable the Brother machine's network interface.
- 35Open the Status Monitor (Windows)
- 36The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 37Cannot Print ##
- 38Self-Diagnostic
- 39The printer status is Offline or Paused.
- 40What is the default password for my BRAdmin or Web Based Management?
- 41Drum !
- 42Drum End Soon
- 43Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 44When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 45I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 46Update the Driver or Firmware for your Brother machine
- 47I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 48Wrong Toner or Wrong Toner Cartridge
- 49"Offline" appears on the Status Monitor. (Windows)
- 50Delete print jobs from the print queue.