FAQs & Troubleshooting
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115 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Use Universal Print (Windows)
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4My Brother machine could not be found over the network when I installed drivers on my computer.
- 5Install the Brother Mobile Connect application (for mobile device)
- 6(Video) Paper is Jammed in the 2-sided Tray
- 7(Video) Paper is Jammed in the Back of the Machine
- 8(Video) Paper is Jammed inside the Machine
- 9The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 10Add your Brother machine with AirPrint (macOS)
- 11The scanning speed is slow when scanning from my machine. (Windows)
- 12What driver package format is supported by my Linux distribution?
- 13(Video) Set up your Brother machine
- 14(Video) Paper is Jammed in the MP tray
- 15Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 16Use Universal Print (Mac)
- 17Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 18I cannot print full-page photos or images using Email Print.
- 19Enable the Brother machine's network interface.
- 20Delete print jobs from the print queue.
- 21Size Error DX or Size Error 2-sided
- 22Poor fixing
- 23(Video) Paper is Jammed in the Paper Tray
- 24Lines across the page
- 25What is the recommended paper?
- 26Where can I find my Brother machine's serial number?
- 27After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 28I cannot find some option in the Printing preferences. (For Windows)
- 29Discover the MAC address of the Brother network card
- 30Change the printer driver settings (Windows)
- 31Toner Low or Prepare New Toner Cartridge
- 32Toner specks
- 33Install the optional lower tray
- 34I cannot connect my machine to a Windows 11 computer via USB.
- 35Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 36Update the Driver or Firmware for your Brother machine
- 37I cannot print on a wireless (Wi-Fi) network (Windows)
- 38I cannot print on a wireless (Wi-Fi) network (Mac)
- 39How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 40The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 41"Offline" appears on the Status Monitor. (Windows)
- 42Cannot Print ##
- 43Self-Diagnostic
- 44No Toner
- 45Cannot Detect
- 46Drum End Soon
- 47Can I use non-Brother or third party supplies with the Brother machine?
- 48Black lines down the page
- 49A security warning appears when accessing Web Based Management via HTTPS.
- 50I cannot install Brother drivers on Debian 10 or later (Linux)