FAQs & Troubleshooting
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113 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2(Video) Paper is Jammed inside the Machine
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4(Video) Paper is Jammed in the Paper Tray
- 5(Video) Set up your Brother machine
- 6The printer status is Offline or Paused.
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 8(Video) Paper is Jammed in the MP tray
- 9How to identify your Operating System (OS).
- 10I cannot print on a wireless (Wi-Fi) network (Windows)
- 11Cannot Print ##
- 12Toner Low or Prepare New Toner Cartridge
- 13Drum End Soon
- 14Can I use non-Brother or third party supplies with the Brother machine?
- 15My Brother machine could not be found over the network when I installed drivers on my computer.
- 16What is the default password for my BRAdmin or Web Based Management?
- 17Add your Brother machine with AirPrint (macOS)
- 18I cannot print using my Brother machine on a wired network (Windows/macOS)
- 19Self-Diagnostic
- 20Install the optional lower tray
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22What is the default password for my Brother machine?
- 23Enable the Brother machine's network interface.
- 24Uninstall the Brother Software and Drivers (Windows)
- 25"Offline" appears on the Status Monitor. (Windows)
- 26Media Type Mismatch or Media Mismatch
- 27Change the printer driver settings (Windows)
- 28Cannot Detect
- 29Drum !
- 30When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 31Wrong Toner or Wrong Toner Cartridge
- 32I cannot print on a wireless (Wi-Fi) network (Mac)
- 33I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Discover the MAC address of the Brother network card
- 36Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 37A security warning appears when accessing Web Based Management via HTTPS.
- 38The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 39No Toner
- 40What is the recommended paper?
- 41Set up your Brother machine on a wireless network (Windows/macOS)
- 42Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 43Use Universal Print (Windows)
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45What driver package format is supported by my Linux distribution?
- 46Check the remaining ink or toner level (Linux)
- 47How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 48Poor fixing
- 49Out of Memory
- 50My machine prints 2-sided when I select 1-sided printing in the driver (Linux)