FAQs & Troubleshooting
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219 Results
- 104/16/2025Where can I download Brother iPrint&Scan application for Mac?
- 204/16/2025I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 304/16/2025Set up your Brother machine on a wireless network.
- 404/16/2025I cannot print from my computer via USB.
- 503/11/2025What is the default password for my Brother machine?
- 603/03/2025What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 702/19/2025My Brother machine is unresponsive.
- 802/05/2025Use Universal Print (Mac)
- 902/05/2025Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 1012/13/2024How to identify your Operating System (OS).
- 1112/11/2024Print a PDF file with mixed paper sizes from different paper trays (Mac).
- 1210/24/2024The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 1310/15/2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 1409/24/2024Use Universal Print (Windows)
- 1505/28/2024Toner Low or Prepare New Toner Cartridge
- 1605/28/2024Drum End Soon
- 1705/22/2024(Video) Update the Driver or Firmware for your Brother machine
- 1802/14/2024I cannot print using my Brother machine on a wireless network (Mac)
- 1902/07/2024(Video) Unpack your Brother machine
- 2002/07/2024(Video) Load A4/Letter paper
- 2102/07/2024(Video) Connect the cord
- 2202/07/2024(Video) Replace the Toner Cartridge
- 2308/29/2023My printer takes a long time to start printing when using Airprint. (iOS 16)
- 2408/25/2023Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 2508/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 2607/26/2023Media Type Mismatch or Media Mismatch
- 2707/20/2023Check the firmware version.
- 2806/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 2906/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3006/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 3106/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 3206/01/2023Print both sides of paper or a booklet automatically
- 3306/01/2023Add your Brother machine with AirPrint (macOS)
- 3406/01/2023Delete print jobs from the print queue.
- 3504/07/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 3604/03/2023Change machine settings from your computer.
- 3703/27/2023"Offline" appears on the Status Monitor.
- 3803/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 3903/27/2023Change the printer driver settings (Windows/macOS)
- 4003/27/2023The printer status is Offline or Paused.
- 4102/15/2023How to use Driver Deployment Wizard(only available for Windows)
- 4202/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 4302/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 4412/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 4512/19/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 4611/24/2022Import a Certificate and Private Key
- 4710/24/2022Install a Certificate on Your Brother Machine
- 4810/20/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 4910/13/2022Secure Print (Windows®)
- 5010/12/2022Print the Network Configuration Report