FAQs & Troubleshooting
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215 Results
- 1Replace Drum
- 2(Video) Replace the Toner Cartridge
- 3My Brother machine could not be found over the network when I installed drivers on my computer.
- 4Paper is Jammed inside the Machine
- 5Drum !
- 6What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 7Paper is Jammed in the Back of the Machine
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 9Setup a Brother machine on a wireless (Wi-Fi) network.
- 10Reset the Drum Counter
- 11I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 12Paper is Jammed in the 2-sided Tray
- 13Print on Both Sides of the Paper (Windows®)
- 14Print the Network Configuration Report
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 16Set up your Brother machine on a wireless network.
- 17The printer status is Offline or Paused.
- 18Reset the Network Settings to the Factory Settings
- 19Paper is Jammed in the Paper Tray
- 20Install the optional lower tray
- 21Wrinkles or creases
- 22After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 23(Video) Load A4/Letter paper
- 24I cannot print on a wireless (Wi-Fi) network (Windows)
- 25Load and Print on Envelopes Using the MP Tray
- 26Clean the Drum Unit
- 27I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 28Wireless setup is requesting a WPS PIN to complete the setup
- 29I cannot print using my Brother machine on a wireless network (Mac)
- 30How to identify your Operating System (OS).
- 31Delete print jobs from the print queue.
- 32Toner Low or Prepare New Toner Cartridge
- 33Add your Brother machine with AirPrint (macOS)
- 34Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 35(Video) Set up your Brother machine
- 36Jam MP Tray
- 37Load and Print Thick Paper and Labels Using the MP Tray
- 38Enable the Brother machine's network interface.
- 39What is AirPrint?
- 40I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 41Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 42What is Brother iPrint&Scan?
- 43Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 44Load and Print Plain Paper, Letterhead, Colored Paper, Thin Paper and Recycled Paper Using the Paper Tray
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Smudges on printed pages (Poor fixing)
- 472-sided Disabled
- 48Size Error DX or Size Error 2-sided
- 49I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 50I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.