FAQs & Troubleshooting
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215 Results
- 1Replace Drum
- 2(Video) Load A4/Letter paper
- 3(Video) Replace the Toner Cartridge
- 4Paper is Jammed inside the Machine
- 5Setup a Brother machine on a wireless (Wi-Fi) network.
- 6Drum !
- 7Paper is Jammed in the Back of the Machine
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 9Paper is Jammed in the Paper Tray
- 10My Brother machine could not be found over the network when I installed drivers on my computer.
- 11The printer status is Offline or Paused.
- 12Paper is Jammed in the 2-sided Tray
- 13What is Brother iPrint&Scan?
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15Print on Both Sides of the Paper (Windows®)
- 16Jam MP Tray
- 17I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 20Load and Print on Envelopes Using the MP Tray
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 23Print the Network Configuration Report
- 24Reset the Drum Counter
- 25Enable the Brother machine's network interface.
- 26(Video) Unpack your Brother machine
- 27Print on Both Sides of the Paper (Macintosh)
- 28Print as a Poster (Windows®)
- 29(Video) Set up your Brother machine
- 30I cannot print on a wireless (Wi-Fi) network (Windows)
- 31I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 32Wireless setup is requesting a WPS PIN to complete the setup
- 33Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 34(Video) Connect the cord
- 35Toner Low or Prepare New Toner Cartridge
- 36Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 37Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 38Install the optional lower tray
- 39Delete print jobs from the print queue.
- 40Set up your Brother machine on a wireless network.
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 43Add your Brother machine with AirPrint (macOS)
- 44Reset the Network Settings to the Factory Settings
- 45I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 46Load and Print Plain Paper, Letterhead, Colored Paper, Thin Paper and Recycled Paper Using the Paper Tray
- 47What is AirPrint?
- 48I cannot print using my Brother machine on a wireless network (Mac)
- 492-sided Disabled
- 50Wrinkles or creases