FAQs & Troubleshooting
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112 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2Protect your Brother machine against unauthorised access over the network
- 3(Video) Set up your Brother machine
- 4Toner Low or Prepare New Toner Cartridge
- 5What is the default password for my Brother machine?
- 6How to identify your Operating System (OS).
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8(Video) Paper is Jammed in the MP tray
- 9The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 10After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 11I cannot find some option in the Printing preferences. (For Windows)
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 13The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 14When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 15Add your Brother machine with AirPrint (macOS)
- 16Wrong Toner or Wrong Toner Cartridge
- 17How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 18Change the printer driver settings (Windows)
- 19(Video) Paper is Jammed in the 2-sided Tray
- 20(Video) Paper is Jammed in the Back of the Machine
- 21(Video) Paper is Jammed inside the Machine
- 22Install the optional lower tray
- 23I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 24Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26I cannot print on a wireless (Wi-Fi) network (Windows)
- 27I cannot print on a wireless (Wi-Fi) network (Mac)
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29My Brother machine could not be found over the network when I installed drivers on my computer.
- 30What is the default password for my BRAdmin or Web Based Management?
- 31Drum End Soon
- 32The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 33The driver installation finished successfully but I cannot print. (Linux)
- 34I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 35When I print images, the quality is not good (Linux)
- 36Install the Brother Mobile Connect application (for mobile device)
- 37Discover the MAC address of the Brother network card
- 38(Video) Paper is Jammed in the Paper Tray
- 39What is the recommended paper?
- 40Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 41Use Universal Print (Windows)
- 42What driver package format is supported by my Linux distribution?
- 43Set up your Brother machine on a wireless network (Windows/macOS)
- 44Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 45What is the difference between the toner cartridge and the drum unit?
- 46Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 47I cannot connect my machine to a Windows 11 computer via USB.
- 48A security warning appears when accessing Web Based Management via HTTPS.
- 49Check the remaining ink or toner level (Linux)
- 50I cannot print using my Brother machine on a wired network (Windows/macOS)