FAQs & Troubleshooting
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101 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Paper is Jammed in the Back of the Machine
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5(Video) Paper is Jammed in the Paper Tray
- 6(Video) Paper is Jammed inside the Machine
- 7Use Universal Print (Windows)
- 8The printer status is Offline or Paused.
- 9(Video) Set up your Brother machine
- 10Install the Brother Mobile Connect application (for mobile device)
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 12My Brother machine could not be found over the network when I installed drivers on my computer.
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14What driver package format is supported by my Linux distribution?
- 15(Video) Paper is Jammed in the MP tray
- 16Cannot Print ##
- 17The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 18Drum End Soon
- 19How to identify your Operating System (OS).
- 20Toner Low or Prepare New Toner Cartridge
- 21I cannot find some option in the Printing preferences. (For Windows)
- 22Self-Diagnostic
- 23No Toner
- 24Check the remaining ink or toner level (Linux)
- 25Cannot Detect
- 26I cannot print full-page photos or images using Email Print.
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 282-sided Disable or 2-sided Disabled
- 29What is the recommended paper?
- 30Add your Brother machine with AirPrint (macOS)
- 31Drum !
- 32After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 33I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 34Can I use non-Brother or third party supplies with the Brother machine?
- 35I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 36How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 37Media Type Mismatch or Media Mismatch
- 38Poor fixing
- 39Out of Memory
- 40Lines across the page
- 41Change the printer driver settings (Windows)
- 42Uninstall the Brother Software and Drivers (Windows)
- 43Delete print jobs from the print queue.
- 44I cannot print using my Brother machine on a wired network (Windows/macOS)
- 45Toner specks
- 46The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 47The scanning speed is slow when scanning from my machine. (Windows)
- 48Install the optional lower tray
- 49"Offline" appears on the Status Monitor. (Windows)
- 50What is the difference between the toner cartridge and the drum unit?