FAQs & Troubleshooting
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130 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 104/30/2025I cannot set up my machine using Brother Mobile Connect app. (Android™)
- 204/16/2025Where can I download Brother iPrint&Scan application for Mac?
- 303/11/2025What is the default password for my Brother machine?
- 403/03/2025What is the default password for my BRAdmin or Web Based Management?
- 502/19/2025The message "Retry Updating by USB", "Retry by USB" or "Try updating by Firmware Update tool." appears on the machine's LCD when the machine is turned on.
- 602/13/2025Set up your Brother machine on a wireless network (Windows/macOS)
- 702/05/2025Use Universal Print (Mac)
- 802/05/2025Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 912/13/2024How to identify your Operating System (OS).
- 1011/07/2024What is the recommended paper?
- 1109/24/2024Use Universal Print (Windows)
- 1206/04/2024Paper is Jammed in the MP tray *
- 1302/08/2024(Video) Paper is Jammed in the 2-sided Tray
- 1402/08/2024(Video) Paper is Jammed inside the Machine
- 1502/08/2024(Video) Paper is Jammed in the Back of the Machine
- 1602/08/2024(Video) Paper is Jammed in the Paper Tray
- 1702/08/2024(Video) Paper is Jammed in the Manual Feed Slot
- 1802/08/2024(Video) Paper is Jammed in the MP tray
- 1912/04/2023Toner Low
- 2011/09/2023Print the Network Configuration Report *
- 2111/09/2023Access Web Based Management *
- 2211/09/2023Print the WLAN Report *
- 2311/09/2023Clean the Drum Unit *
- 2411/09/2023Replace the Waste Toner Box *
- 2511/09/2023Paper is Jammed in the 2-sided Tray *
- 2611/09/2023Paper is Jammed in the Back of the Machine *
- 2711/09/2023Paper is Jammed Inside the Machine *
- 2811/09/2023Paper is Jammed in the Paper Tray *
- 2911/09/2023Clean the Corona Wires *
- 3011/09/2023Replace the Drum Unit *
- 3111/09/2023Reset the Network Settings to the Factory Settings *
- 3211/09/2023Replace the Toner Cartridge *
- 3311/09/2023Reduce Toner Consumption *
- 3411/09/2023Clean the Paper Pick-up Rollers *
- 3509/19/2023Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 3609/19/2023Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 3709/19/2023(Video) Set up your Brother machine
- 3808/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 3907/27/2023I get a TS error when trying to print on a wireless network.
- 4007/26/2023Media Type Mismatch or Media Mismatch
- 4107/05/2023I cannot print using my Brother machine on a wired network (Windows/macOS)
- 4207/05/2023I cannot print on a wireless (Wi-Fi) network (Mac)
- 4306/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 4406/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 4506/01/2023Add your Brother machine with AirPrint (macOS)
- 4606/01/2023Delete print jobs from the print queue.
- 4705/16/2023I cannot print from my computer via USB.
- 4804/07/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 4903/27/2023Change the printer driver settings (Windows)
- 5002/20/2023Enable the Brother machine's network interface.