FAQs & Troubleshooting
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125 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2(Video) Paper is Jammed in the Paper Tray
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4(Video) Set up your Brother machine
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6(Video) Paper is Jammed in the Back of the Machine
- 7No Paper T1
- 8My Brother machine could not be found over the network when I installed drivers on my computer.
- 9How to identify your Operating System (OS).
- 10What is the default password for my BRAdmin or Web Based Management?
- 11(Video) Paper is Jammed in the Manual Feed Slot
- 12Adjust color settings by using the custom setting in the printer driver (Windows only)
- 13(Video) Paper is Jammed inside the Machine
- 14Add your Brother machine with AirPrint (macOS)
- 15The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 16Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 17Toner Low
- 18Set up your Brother machine on a wireless network (Windows/macOS)
- 19I cannot print on a wireless (Wi-Fi) network (Mac)
- 20The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 21Important points you need to confirm before configuring your Brother machine for a wireless network.
- 22The printer status is Offline or Paused.
- 23I cannot print on a wireless (Wi-Fi) network (Windows)
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Cannot print after a Windows 10 update (June 2020)
- 26Update the Driver or Firmware for your Brother machine
- 27Install the Brother Mobile Connect application (for mobile device)
- 28I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 29Correct the Color Printing
- 30Drum !
- 31What is the recommended paper?
- 32Wrong Toner Cartridge
- 33Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 34I cannot print full-page photos or images using Email Print.
- 35What driver package format is supported by my Linux distribution?
- 36Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 37Open the Status Monitor (Windows)
- 38Open the Control Panel (For Windows)
- 39Cartridge Error
- 40No Toner
- 41My Brother machine has no power.
- 42What is the default password for my Brother machine?
- 43What is the difference between the toner cartridge and the drum unit?
- 44Uneven color density across the page
- 45When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 46Check the remaining ink or toner level (Linux)
- 47I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 48Cannot Print ##
- 49Cannot Detect
- 50The color of your printouts is not what you expected