FAQs & Troubleshooting
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139 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Paper is Jammed inside the Machine
- 4(Video) Paper is Jammed in the Paper Tray
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6(Video) Paper is Jammed in the Back of the Machine
- 7Install the Brother Mobile Connect application (for mobile device)
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10The printer status is Offline or Paused.
- 11My Brother machine could not be found over the network when I installed drivers on my computer.
- 12What driver package format is supported by my Linux distribution?
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 14(Video) Set up your Brother machine
- 15What is the default password for my BRAdmin or Web Based Management?
- 16What is the default password for my Brother machine?
- 17(Video) Load an Envelope (Manual Feed Slot)
- 18The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 19How to identify your Operating System (OS).
- 20Wireless setup is requesting a WPS PIN to complete the setup
- 21Check the remaining ink or toner level (Linux)
- 22Drum End Soon
- 23I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 24Add your Brother machine with AirPrint (macOS)
- 25I cannot print on a wireless (Wi-Fi) network (Windows)
- 26Cannot Detect
- 27Cartridge Error
- 28(Video) Remove Small Scraps of Paper Jammed in the ADF
- 29Protect your Brother machine against unauthorised access over the network
- 30Out of Memory
- 31Enable the Brother machine's network interface.
- 32Cannot Print ##
- 33Drum !
- 34Delete print jobs from the print queue.
- 352-sided Disable or 2-sided Disabled
- 36Size Error DX or Size Error 2-sided
- 37Toner Low or Prepare New Toner Cartridge
- 38Can I use non-Brother or third party supplies with the Brother machine?
- 39How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 40Cannot Scan ##
- 41Toner Ended
- 42(Video) Document is Jammed under the Document Cover
- 43(Video) Document is Jammed in the Top of the ADF Unit
- 44I cannot find some option in the Printing preferences. (For Windows)
- 45Self-Diagnostic
- 46Toner specks
- 47What is the recommended paper?
- 48I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 49After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 50Lines across the page