FAQs & Troubleshooting
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135 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 110/15/2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 209/24/2024Use Universal Print (Mac)
- 309/24/2024Use Universal Print (Windows)
- 408/27/2024Where can I download Brother iPrint&Scan application for Mac?
- 507/31/2024Clean the Scanner *
- 607/31/2024Reset the Drum Counter *
- 707/31/2024Access Web Based Management *
- 807/31/2024Print the WLAN Report *
- 907/31/2024Clean the Drum Unit *
- 1007/31/2024Clean the Corona Wire *
- 1107/31/2024Replace the Drum Unit *
- 1207/31/2024Reset the Network Settings to the Factory Settings *
- 1307/31/2024Replace the Toner Cartridge *
- 1407/31/2024Print the Network Configuration Report *
- 1507/31/2024Paper is Jammed in the 2-sided Tray *
- 1607/31/2024Paper is Jammed in the Back of the Machine *
- 1707/31/2024Paper is Jammed inside the Machine *
- 1807/31/2024Paper is Jammed in the Paper Tray *
- 1906/27/2024The scanning speed is slow when scanning from my machine. (Windows)
- 2006/05/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 2105/29/2024The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 2205/28/2024What is Toner Continue Mode?
- 2305/28/2024Toner Low or Prepare New Toner Cartridge
- 2405/28/2024Drum End Soon
- 2505/24/2024What is the default password for my Brother machine?
- 2605/24/2024What is the default password for my BRAdmin or Web Based Management?
- 2702/14/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 2802/08/2024(Video) Paper is Jammed in the 2-sided Tray
- 2902/08/2024(Video) Paper is Jammed inside the Machine
- 3002/08/2024(Video) Paper is Jammed in the Back of the Machine
- 3102/08/2024(Video) Paper is Jammed in the Output Paper Tray
- 3202/08/2024(Video) Paper is Jammed in the Paper Tray
- 3302/08/2024(Video) Remove Small Scraps of Paper Jammed in the ADF
- 3402/08/2024(Video) Document is Jammed under the Document Cover
- 3502/08/2024(Video) Document is Jammed in the Top of the ADF Unit
- 3601/31/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 3709/29/2023(Video) Load an Envelope (Manual Feed Slot)
- 3809/29/2023Ghosting images
- 3909/22/2023I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 4009/14/2023Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 4109/07/2023Wrong Toner or Wrong Toner Cartridge
- 4209/07/2023Media Type Mismatch or Media Mismatch
- 4309/07/2023Cannot Scan ##
- 4409/07/2023Self-Diagnostic
- 4509/06/2023Toner Ended
- 4609/06/2023Manual Feed
- 4709/05/2023(Video) Set up your Brother machine
- 4809/04/2023Size Error DX or Size Error 2-sided
- 4908/31/2023What is the recommended paper?
- 5008/23/2023Out of Memory