FAQs & Troubleshooting
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135 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1How to identify your Operating System (OS).
- 2What is the default password for my Brother machine?
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4I cannot find some option in the Printing preferences. (For Windows)
- 5(Video) Paper is Jammed in the 2-sided Tray
- 6(Video) Paper is Jammed inside the Machine
- 7Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 8Use Universal Print (Mac)
- 9Drum !
- 10Set up your Brother machine on a wireless network (Windows/macOS)
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12Toner Low or Prepare New Toner Cartridge
- 13(Video) Set up your Brother machine
- 14What is the default password for my BRAdmin or Web Based Management?
- 15Add your Brother machine with AirPrint (macOS)
- 16What driver package format is supported by my Linux distribution?
- 17Install the Brother Mobile Connect application (for mobile device)
- 18Check the firmware version.
- 19My Brother machine could not be found over the network when I installed drivers on my computer.
- 20I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 21(Video) Paper is Jammed in the Back of the Machine
- 22I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 23Cannot Print ##
- 24When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 25(Video) Load an Envelope (Manual Feed Slot)
- 26The printer status is Offline or Paused.
- 27I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 29Manual Feed
- 30Poor fixing
- 31(Video) Paper is Jammed in the Paper Tray
- 32I get a TS error when trying to print on a wireless network.
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34Command List of brscan. (Linux)
- 35How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 36(Video) Document is Jammed in the Top of the ADF Unit
- 37"Offline" appears on the Status Monitor. (Windows)
- 38Delete print jobs from the print queue.
- 39Open the Control Panel (For Windows)
- 40The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 41I cannot print from my computer via USB.
- 42Change the printer driver settings (Windows)
- 43I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 44I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 45When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 46(Video) Paper is Jammed in the Output Paper Tray
- 47I cannot print on a wireless (Wi-Fi) network (Mac)
- 48(Video) Remove Small Scraps of Paper Jammed in the ADF
- 49(Video) Document is Jammed under the Document Cover
- 50Enable the Brother machine's network interface.