FAQs & Troubleshooting
![]() |
Popular |
116 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1What is the default password for my Brother machine?
- 2(Video) Paper is Jammed inside the Machine
- 3(Video) Set up your Brother machine
- 4My Brother machine could not be found over the network when I installed drivers on my computer.
- 5(Video) Paper is Jammed in the 2-sided Tray
- 6(Video) Paper is Jammed in the Paper Tray
- 7What is the default password for my BRAdmin or Web Based Management?
- 8The printer status is Offline or Paused.
- 9(Video) Paper is Jammed in the Back of the Machine
- 10Manual Feed
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12(Video) Load an Envelope (Manual Feed Slot)
- 13How to identify your Operating System (OS).
- 14Install the Brother Mobile Connect application (for mobile device)
- 15Enable the Brother machine's network interface.
- 16I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 17Set up your Brother machine on a wireless network (Windows/macOS)
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19Add your Brother machine with AirPrint (macOS)
- 20I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 21I cannot print on a wireless (Wi-Fi) network (Mac)
- 22Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 23I cannot print using my Brother machine on a wired network (Windows/macOS)
- 24I cannot print on a wireless (Wi-Fi) network (Windows)
- 25Cannot Print ##
- 26I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 27The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 28Delete print jobs from the print queue.
- 29Wireless setup is requesting a WPS PIN to complete the setup
- 30After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 31Self-Diagnostic
- 32Toner Low or Prepare New Toner Cartridge
- 33Drum !
- 34Cannot Detect
- 35What driver package format is supported by my Linux distribution?
- 36(Video) Paper is Jammed in the Output Paper Tray
- 37Change the printer driver settings (Windows)
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39No Toner
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41Drum End Soon
- 42Wrong Toner or Wrong Toner Cartridge
- 43Toner Ended
- 44Size Error DX
- 45Cartridge Error
- 46Out of Memory
- 47I cannot print full-page photos or images using Email Print.
- 48Protect your Brother machine against unauthorised access over the network
- 49Update the Driver or Firmware for your Brother machine
- 50How do I use Mopria™ Print Service (MPS) with my Brother machine?