FAQs & Troubleshooting
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118 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1What is the default password for my Brother machine?
- 2Manual Feed
- 3(Video) Paper is Jammed inside the Machine
- 4My Brother machine could not be found over the network when I installed drivers on my computer.
- 5What is the default password for my BRAdmin or Web Based Management?
- 6(Video) Set up your Brother machine
- 7How to identify your Operating System (OS).
- 8Toner Low or Prepare New Toner Cartridge
- 9Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 10Add your Brother machine with AirPrint (macOS)
- 11Cannot Print ##
- 12The printer status is Offline or Paused.
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14(Video) Paper is Jammed in the Back of the Machine
- 15Set up your Brother machine on a wireless network (Windows/macOS)
- 16I cannot print on a wireless (Wi-Fi) network (Windows)
- 17(Video) Paper is Jammed in the 2-sided Tray
- 18I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 19(Video) Paper is Jammed in the Paper Tray
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Enable the Brother machine's network interface.
- 22Install the Brother Mobile Connect application (for mobile device)
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24I cannot print using my Brother machine on a wired network (Windows/macOS)
- 25The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 26How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 27Cartridge Error
- 28(Video) Load an Envelope (Manual Feed Slot)
- 29Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 30Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 31I cannot print on a wireless (Wi-Fi) network (Mac)
- 32"Offline" appears on the Status Monitor. (Windows)
- 33Self-Diagnostic
- 34When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 35What driver package format is supported by my Linux distribution?
- 36No Toner
- 37After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 38Drum End Soon
- 39Drum !
- 40Open the Control Panel (For Windows)
- 41Update the Driver or Firmware for your Brother machine
- 42I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 43Check the firmware version.
- 44Uninstall the Brother Software and Drivers (Windows)
- 45Wrong Toner or Wrong Toner Cartridge
- 46What is Toner Continue Mode?
- 47Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 48Change the printer driver settings (Windows)
- 49Size Error DX
- 50Can I use non-Brother or third party supplies with the Brother machine?