FAQs & Troubleshooting
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277 Results
- 1(Video) Replace the Toner Cartridge
- 2Setup a Brother machine on a wireless (Wi-Fi) network.
- 3Replace Drum
- 4(Video) Paper is Jammed inside the Machine
- 5(Video) Paper is Jammed in the Back of the Machine
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 8(Video) Paper is Jammed in the 2-sided Tray
- 9(Video) Load A4/Letter paper
- 10The printer status is Offline or Paused.
- 11Toner Low or Prepare New Toner Cartridge
- 12I cannot print on a wireless (Wi-Fi) network (Windows)
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14What is Brother iPrint&Scan?
- 15(Video) Paper is Jammed in the Paper Tray
- 16(Video) Set up your Brother machine
- 17(Video) Cannot Detect
- 18Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 19Add your Brother machine with AirPrint (macOS)
- 20(Video) 2-sided Disable or 2-sided Disabled
- 21Wireless setup is requesting a WPS PIN to complete the setup
- 22How to identify your Operating System (OS).
- 23I cannot print using my Brother machine on a wireless network (Mac)
- 24(video) I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 25(Video) Manual Feed
- 26Reset Your Brother Machine
- 27My Brother machine could not be found over the network when I installed drivers on my computer.
- 28I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 29(Video) Set up your Brother machine on a wireless network.
- 30I cannot find some option in the Printing preferences. (For Windows)
- 31No Toner
- 32(Video) Reset the Network Settings to the Factory Settings
- 33The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 34(Video) Unpack your Brother machine and install the toner cartridge
- 35Scan to Email Attachment
- 36Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 37The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 38(Video) I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 39(Video) Load an Envelope (Manual Feed Slot)
- 40I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 41Scan Unable XX
- 42"Offline" appears on the Status Monitor.
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Print on envelopes, labels, or thick paper from the manual feed slot.
- 45Set up your Brother machine on a wireless network.
- 46Printing/ Scanning with a mobile device
- 47Save Scanned Data to a Folder as a PDF File
- 48(Video) Connect telephone line and power cords
- 49(Video) Reset Your Brother Machine
- 50Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)