FAQs & Troubleshooting
Latest |
217 Results
- 110/24/2024The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 210/15/2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 308/27/2024Where can I download Brother iPrint&Scan application for Mac?
- 407/04/2024Brother iPrint&Scan cannot find my Brother machine (macOS)
- 506/13/2024My Brother machine is unresponsive.
- 605/28/2024Toner Low or Prepare New Toner Cartridge
- 705/28/2024Drum End Soon
- 805/22/2024(Video) Update the Driver or Firmware for your Brother machine
- 903/29/2024(Video) Cannot Detect
- 1002/29/2024(video) I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 1102/14/2024I cannot print using my Brother machine on a wireless network (Mac)
- 1202/14/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 1301/10/2024What is the default password for my Brother machine?
- 1401/04/2024(Video) Unpack your Brother machine and install the toner cartridge
- 1501/04/2024(Video) Load A4/Letter paper
- 1601/04/2024(Video) Connect the cord
- 1701/04/2024(Video) Load an Envelope (Manual Feed Slot)
- 1801/04/2024(Video) Replace the Toner Cartridge
- 1910/02/2023After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 2008/25/2023Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 2107/26/2023Media Type Mismatch or Media Mismatch
- 2207/20/2023Check the firmware version.
- 2306/29/2023Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 2406/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 2506/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2606/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 2706/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 2806/01/2023Print both sides of paper or a booklet automatically
- 2906/01/2023Add your Brother machine with AirPrint (macOS)
- 3006/01/2023Delete print jobs from the print queue.
- 3105/16/2023I cannot print from my computer via USB.
- 3204/26/2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 3304/11/2023(Video) Paper is Jammed in the 2-sided Tray
- 3404/11/2023(Video) Paper is Jammed in the Back of the Machine
- 3504/11/2023(Video) Paper is Jammed inside the Machine
- 3604/11/2023(Video) Paper is Jammed in the Paper Tray
- 3704/07/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 3804/03/2023Change machine settings from your computer.
- 3903/27/2023"Offline" appears on the Status Monitor.
- 4003/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 4103/27/2023Change the printer driver settings (Windows/macOS)
- 4203/27/2023The printer status is Offline or Paused.
- 4302/15/2023How to use Driver Deployment Wizard(only available for Windows)
- 4402/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 4502/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 4612/19/2022I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 4712/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 4812/19/2022Cannot Detect
- 4912/19/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 5012/13/2022Open the Status Monitor