FAQs & Troubleshooting
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124 Results
- 1(Video) Replace Toner
- 2Jam Inside (With Video Instructions)
- 3Jam Rear
- 4Jam 2-sided
- 5Replace Drum
- 6Drum !
- 7Jam Tray (1)
- 8"Offline" appears on the Status Monitor.
- 9Manual Feed
- 10Toner Low or Prepare New Toner Cartridge
- 112-sided Disabled
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 13(Video) Load paper (Legal)
- 14Size Error DX or Size Error 2-sided
- 15(Video) Load A4/Letter paper
- 16What do the LED indications mean?
- 17Turn the Toner Save Mode on or off.
- 18The printer status is Offline or Paused.
- 19Load paper in the paper tray
- 20Delete print jobs from the print queue.
- 21How to identify your Operating System (OS).
- 22Print both sides of paper or a booklet automatically
- 23Drum End Soon
- 24Print Unable or Print Unable XX
- 25I cannot print from my computer via USB.
- 26Self-Diagnostic
- 27Clean the corona wire
- 28Change the printer driver settings (Windows/macOS)
- 29(Video) Unpack your Brother machine and connect the power cord.
- 30I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 31What is Toner Continue Mode?
- 32The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 33Can I use AirPrint with my Brother machine?
- 34(Video) Set up your Brother machine
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36(Video) Load an Envelope (Manual Feed Slot)
- 37Print on envelopes, labels or thick paper from the Manual feed slot
- 38Clear paper jams.
- 39Clean the drum unit
- 40TONER ENDED
- 41Open the Control Panel (For Windows)
- 42What is the recommended paper?
- 43Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 44Gray background
- 45My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 46I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 47What is the difference between the toner cartridge and the drum unit?
- 48Can I print from and scan to iPhone, iPod touch and iPad?
- 49Clean the paper pick-up roller
- 50Adjust the Brother machine's Sleep Time setting