FAQs & Troubleshooting
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166 Results
- 1(Video) Replace Toner
- 2Jam Rear
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4(Video) Load paper (Legal)
- 5The printer status is Offline or Paused.
- 6Replace Drum
- 7Set up your Brother machine on a wireless network
- 8My Brother machine could not be found over the network when I installed drivers on my PC.
- 9(Video) Load paper
- 10Jam Inside (With Video Instructions)
- 11Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 12Add your Brother machine with AirPrint (macOS)
- 13What is Brother iPrint&Scan?
- 14I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 15Jam Tray (1)
- 16I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 17"Offline" appears on the Status Monitor.
- 18Load paper in the paper tray
- 19I cannot print on a wireless (Wi-Fi) network (Windows)
- 20(Video) Set up your Brother machine
- 21How to identify your Operating System (OS).
- 22I cannot print using my Brother machine on a wireless network (Mac)
- 23How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Manual Feed
- 26Wireless setup is requesting a WPS PIN to complete the setup
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28Toner Low or Prepare New Toner Cartridge
- 29I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 30(Video) Unpack your Brother machine
- 31I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 32(Video) Load an Envelope (Manual Feed Slot)
- 33Turn the Toner Save Mode on or off.
- 34Set up a Brother machine and your mobile device on a wireless network
- 35Print the Network Configuration Report
- 36What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 37The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 38Can I print from or scan to Android™ Smartphone?
- 39I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41What is Toner Continue Mode?
- 42Drum !
- 43Reset the print server to the default factory settings.
- 44I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 45I cannot print from my computer via USB.
- 46Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 47Clean the corona wire
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 50(Video) Connect the power cord