FAQs & Troubleshooting
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- 1The printer status is Offline or Paused.
- 2(Video) Set up your Brother machine
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4My Brother machine could not be found over the network when I installed drivers on my computer.
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Set up your Brother machine on a wireless network (Windows/macOS)
- 7Printer Jam, Paper Jam or Cutter Jam
- 8(Video) How to use Laminating sheet and Water-soluble stabilizer
- 9Install the Brother Mobile Connect application (for mobile device)
- 10The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 11Replace Ink
- 12Install Starter Ink
- 13Fabric Roll Cutter is Jamed (Cutter Not Responding)
- 14How to identify your Operating System (OS).
- 15I cannot print on a wireless (Wi-Fi) network (Windows)
- 16I cannot print on a wireless (Wi-Fi) network (Mac)
- 17I cannot print using my Brother machine on a wired network (Windows/macOS)
- 18(Video ) Print on Fabric Roll
- 19Check the remaining ink or toner level (Linux)
- 20I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 21Add your Brother machine with AirPrint (macOS)
- 22Enable the Brother machine's network interface.
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Protect your Brother machine against unauthorised access over the network
- 27Cannot Detect
- 28Paper Size Mismatch
- 29Wireless setup is requesting a WPS PIN to complete the setup
- 30Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 31What is the default password for my BRAdmin or Web Based Management?
- 32Reset the Network Settings to Factory Default
- 33What is the recommended paper?
- 34Print the Network Configuration Report
- 35Delete print jobs from the print queue.
- 36What is the default password for my Brother machine?
- 37What driver package format is supported by my Linux distribution?
- 38No Paper / No Paper Fed/ No Paper Fed [Tray 1/2/3]
- 39Cannot print after a Windows 10 update (June 2020)
- 40Wrong Ink Cartridge
- 41Sleep
- 42Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45Cannot Detect Ink Volume
- 46Cannot Print ##
- 47Improve poor print quality.
- 48How to Print on Fabric Roll (Windows)
- 49How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 50Ink Low