FAQs & Troubleshooting
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124 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3Paper is Jammed in the Back of the Machine
- 4Replace the Drum Unit
- 5Replace the Toner Cartridge
- 6My Brother machine could not be found over the network when I installed drivers on my computer.
- 7I cannot print full-page photos or images using Email Print.
- 8The printer status is Offline or Paused.
- 9Paper is Jammed in the 2-sided Tray
- 10Paper is Jammed Inside the Machine
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 13Adjust color settings by using the custom setting in the printer driver (Windows only)
- 14Replace the Waste Toner Box
- 15Toner Low
- 16Install the Brother Mobile Connect application (for mobile device)
- 17How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 18What is the default password for my BRAdmin or Web Based Management?
- 19What is the default password for my Brother machine?
- 20How to identify your Operating System (OS).
- 21Reset the Network Settings to the Factory Settings
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 24Add your Brother machine with AirPrint (macOS)
- 25What driver package format is supported by my Linux distribution?
- 26Install the Mailbox.
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28Delete print jobs from the print queue.
- 29Change the printer driver settings (Windows)
- 30The color of your printouts is not what you expected
- 31Print the Network Configuration Report
- 32Reduce Toner Consumption
- 33Cannot print after a Windows 10 update (June 2020)
- 34Where can I download Brother iPrint&Scan application for Mac?
- 35I cannot print on a wireless (Wi-Fi) network (Mac)
- 36Cannot Print ##
- 37I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 38Unusable Device
- 39Install the optional lower tray
- 40What is the recommended paper?
- 41Clean the Drum Unit
- 42I cannot connect my machine to a Windows 11 computer via USB.
- 43Check the remaining ink or toner level (Linux)
- 44Wireless setup is requesting a WPS PIN to complete the setup
- 45I cannot print using my Brother machine on a wired network (Windows/macOS)
- 46Access Web Based Management
- 47Media Type Mismatch or Media Mismatch
- 48Enable the Brother machine's network interface.
- 49Tray 2 Error / Tray 3 Error / Tray 4 Error
- 50Cartridge Error