FAQs & Troubleshooting
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174 Results
- 1The printer status is Offline or Paused.
- 2What is a total paper input capacity of the HL-7000 series printers?
- 3Can I buy any MICR toner?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6Printer does not recognize the HDD/Compact Flash.
- 7I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8What driver package format is supported by my Linux distribution?
- 9Delete print jobs from the print queue.
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11I cannot print from my computer via network. (For Macintosh)
- 12Download a file from the "Downloads" section and save it to Windows 8 computer.
- 13What is 'Secure Printing' and how do I use it? (for Macintosh users)
- 14"JAM C" error appears on the LCD. What should I do?
- 15I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 16Open the Control Panel (For Windows)
- 17How to setup the Printer RAMDISK.
- 18What is a Print Server?
- 19What is a "Generic PCL Driver"?
- 20Can I use non-Brother or third party supplies with the Brother machine?
- 21Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 22How do I print using the Duplex Unit?
- 23Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27Change the printer driver settings (Windows/macOS)
- 28I cannot print from my computer via network. (For Windows)
- 29What is 'Secure Printing' and how do I use it? (for Windows users)
- 30I see the message "PAPER JAM" on the printer LCD but I cannnot see any jammed paper. What should I do?
- 31The machine does not print anything.
- 32Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 33What kind of paper can I use?
- 34What can happen if the wrong paper is used in your machine.
- 35I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 36How do I install additional memory?
- 37The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 38Cannot print after a Windows 10 update (June 2020)
- 39Pre-Required Procedures (Linux)
- 40Install the built-in drivers (For Windows 8 and Windows 10)
- 41Can I print from or scan to Android™ Smartphone?
- 42Can I print from and scan to iPhone, iPod touch and iPad?
- 43I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 44I cannot print from my computer via USB.
- 45The paper is skewed when it's printed.
- 46How do I monitor the status of the printer?
- 47How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 48What is the protocol specification of the NC-4100h Type 2 print server?
- 49What kind of USB cable should I use?
- 50Why does the LCD of my machine display "CHANGE DRUM SOON"?