FAQs & Troubleshooting
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235 Results
- 1Adjust the default preferences of my printer driver (Windows)
- 2I cannot print automatically a document that has different paper sizes.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6The printer status is Offline or Paused.
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8Clean the drum unit
- 9Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 10How to identify your Operating System (OS).
- 11Replace Laser
- 12I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 13Jam Rear
- 14Jam Inside
- 15Can I print on transparencies e.g. for overhead projectors?
- 16Fuser Error or Self-Diagnostic
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18Protect your Brother machine against unauthorised access over the network
- 19I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21Replace PF Kit xx
- 22Jam Tray 1 or Jam Tray 2
- 23Replace Drum
- 24Disable the APIPA protocol.
- 25Size mismatch
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 28I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 30Can I print from or scan to Android™ Smartphone?
- 31Jam MP Tray
- 32Replace Toner
- 33Replace Fuser
- 34Add your Brother machine with AirPrint (macOS)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Use the Universal Printer Driver for PCL
- 37Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 38What is Brother iPrint&Scan?
- 39Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 40Duplex Disabled
- 41Size Error DX
- 42Toner Low or Prepare New Toner Cartridge
- 43Curled
- 44Drum Error (Drum!)
- 45Clean the corona wire
- 46What driver package format is supported by my Linux distribution?
- 47I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 48Unable to print using Apple AirPrint.
- 49How do I print using Apple AirPrint from my iOS supported devices including iPhone, iPad and iPod touch?
- 50"Offline" appears on the Status Monitor.